gabrielmoreira Retell AI Policy Guardrails
Overview
Implementation patterns for Retell AI policy guardrails — voice agent and telephony platform.
Prerequisites
- Completed
retellai-install-authsetup
Instructions
Step 1: SDK Pattern
import Retell from 'retell-sdk';
const retell = new Retell({ apiKey: process.env.RETELL_API_KEY! });
const agents = await retell.agent.list();
console.log(`Agents: ${agents.length}`);
Output
- Retell AI integration for policy guardrails
Error Handling
| Error | Cause | Solution |
|---|---|---|
| 401 Unauthorized | Invalid API key | Check RETELL_API_KEY |
| 429 Rate Limited | Too many requests | Implement backoff |
| 400 Bad Request | Invalid parameters | Check API documentation |
Examples
Restrict a booking agent to an approved action boundary
Give an appointment agent only the lookup and create-booking tools needed for its flow, with explicit argument validation and a human handoff for refunds, medical questions, or account changes. Test synthetic prompts that attempt each forbidden action and verify that the agent refuses or transfers rather than improvising. Version the policy with the agent and review deviations from the guardrail before widening any permission.
Resources
Next Steps
See related Retell AI skills for more workflows.