Service Itsm Agentic Setup Cmdb Discovery Configure

Enable CMDB Asset Discovery (Service Cloud ITSM)

Turns on Asset Discovery for CMDB by enabling the service-cloud-itsm-discovery-integration feature, then grants a user access to the Discovery page by assigning the IT Service Discovery Manager permission set (and its permission-set license). This is the final layer of CMDB setup — it runs only after the base CMDB feature is enabled, users have CMDB access, and the CMDB Foundation content bundle is installed. Every call runs through the Salesforce-hosted Headless-360 MCP server (server key headless-360) via its four meta-tools (discover, describe, dispatch_readonly, dispatch). The org is derived from the OAuth JWT bound to the current MCP session — the skill never handles an org id, alias, or credentials — so this works identically against production and sandbox with no per-user MCP install.

This skill covers the Discovery layer only — enabling the feature and granting Discovery page access to a user. The earlier CMDB layers are separate skills — see the end of this file.

Where this sits in the CMDB stack

CMDB is enabled in ordered layers, each gated on the prior one:

Layer 0  Org SKU / license      Org perm ITSrvcsCnfgMgmnt (verify only — no API can set it).
Layer 1  Tenant provisioning    ITOM tenant must reach status PROVISIONED (async).
Layer 2  CMDB feature           Enable service-cloud-itsm-cmdb-integration (lifts the 403 gate).
Layer 3  User access            Assign the PSL + CMDB permission sets to the user(s).
Layer 4  Content bundle         Install the CMDB Foundation (base) content bundle.
Layer 5  Asset Discovery        Enable service-cloud-itsm-discovery-integration + assign the
                                IT Service Discovery Manager permission set  ← THIS SKILL

Discovery is enabled last: it builds on the base CMDB feature and depends on the earlier layers being complete. The pre-check step below (enableBlockedReasons) is the authoritative signal that the prerequisites are met — if the base CMDB feature is not yet enabled, discovery cannot be enabled and the org reports a blocking reason rather than turning it on.

Enabling the feature lifts the org-level gate; the Discovery permission set gives a user the Discovery page. This skill does both: it turns Discovery on for the org (Step 2) and then assigns the target user the license-backed ItSrvcDscvrMgrPermissionSet ("IT Service Discovery Manager", backed by PSL ItSrvcDscvrMgrPsl) so they can actually open and use the Discovery page (Steps 4–7). That permission set is distinct from the four Configuration-Item permission sets (Reader / Owner / Type Reader / Type Manager) that service-itsm-agentic-setup-cmdb-access-assign assigns for CMDB data — a user holding only those will not have Discovery page access. The assignment step is idempotent: if the user already holds the Discovery permission set and its license, it is skipped and reported as already-done.

Scope

• In scope: pre-checking, enabling, and verifying the service-cloud-itsm-discovery-integration feature; and — as a follow-up — assigning the IT Service Discovery Manager permission set (and its permission-set license) to the target user so they can access the Discovery page.
• Out of scope: enabling the base CMDB feature / provisioning the tenant (Layer 2 — service-itsm-agentic-setup-cmdb-configure), assigning the four Configuration-Item permission sets for CMDB data access (Layer 3 — service-itsm-agentic-setup-cmdb-access-assign), bundle installation (Layer 4 — service-itsm-agentic-setup-cmdb-bundle-deploy), CMDB record CRUD, Service Graph Connector configuration, identification rules, creating or editing permission sets.

Mechanism

All operations dispatch through headless-360 MCP tools. Reads go through mcp__headless-360__dispatch_readonly, writes through mcp__headless-360__dispatch — both take raw HTTP: {"url": "<path>", "method": "GET|POST", "body"?: {...}, "queryParams"?: {...}} — not {operation_id, arguments}. See references/mcp-invocation.md for the exact url / method / body of every call. The four tools:

• mcp__headless-360__discover — semantic search over the indexed operation catalog. The Setup/Connect routes and the /query / /sobjects/... REST routes this skill uses are not always ranked first (or indexed), so a miss does not mean the route is absent — dispatch the exact path directly (see references/mcp-invocation.md).
• mcp__headless-360__describe — pull the full input schema and canonical route before any POST.
• mcp__headless-360__dispatch_readonly — the dispatcher for every read (GET).
• mcp__headless-360__dispatch — the dispatcher for every write (POST/PATCH).

The skill never handles credentials — the org is bound to the current OAuth session. If a dispatch* call returns an auth error, tell the user to re-authenticate the headless-360 MCP connection (and confirm the session points at the intended org), then stop.

The Discovery permission set

Resolve the permission set's Id and its LicenseId at runtime (Step 5) rather than hardcoding IDs — IDs differ per org.

Clarifying questions

Ask only what you cannot infer from conversation:

• Which org? Confirm the target org and state plainly that this org will be modified (enabling the discovery feature is a write). For production, get explicit confirmation.
• Which user gets Discovery page access? The user to assign the IT Service Discovery Manager role. If the request is "enable discovery for me" / "set up discovery", default to the current (running) user. Accept a username/email for someone else.

Do not re-ask for anything the user already provided; pre-populate and note "(from conversation)".

Workflow

All steps are sequential and gated — do not advance past a failed check. Always read before you write: run the read-only pre-check before the enable, and the assignment checks before the assign.

Step 1 — Pre-check discovery feature status (read)

The feature api name is service-cloud-itsm-discovery-integration.

dispatch_readonly({ "url": "/services/data/v67.0/connect/setup/discovery/feature/service-cloud-itsm-discovery-integration/status", "method": "GET" })

• status == ENABLED → feature already on; skip to verification (Step 3), then proceed to the access follow-up (Steps 4–7).
• status == NOT_ENABLED with enableBlockedReasons: [] → clear to enable (Step 2).
• enableBlockedReasons non-empty → STOP and relay each reason to the user in plain language. These are prerequisites the org still needs — most commonly the base CMDB feature is not yet enabled. Point the user to the earlier CMDB setup skills (see "Common failures") and do not attempt the enable.
• 403 FUNCTIONALITY_NOT_ENABLED on this GET → the base CMDB gate itself is still closed; the org needs service-itsm-agentic-setup-cmdb-configure first. Stop and route the user there.

Step 2 — Enable Asset Discovery (write — confirm with the user first)

Skip this step if Step 1 already reported ENABLED.

dispatch({ "url": "/services/data/v67.0/connect/setup/discovery/feature/service-cloud-itsm-discovery-integration/enable", "method": "POST", "body": {} })
→ {"success": true}

Step 3 — Verify the feature (read — do NOT trust the POST response alone)

dispatch_readonly({ "url": "/services/data/v67.0/connect/setup/discovery/feature/service-cloud-itsm-discovery-integration/status", "method": "GET" })
→ expect status == ENABLED

status == ENABLED is the definitive confirmation that the feature is on. Once confirmed, continue to the access follow-up below — the feature being on does not by itself give any user the Discovery page.

Step 4 — Resolve the target user (read)

For "the current user" / "me" / "set up discovery" (do NOT use USER_ID() — Apex-only, rejected by the REST query API; do NOT rely on /chatter/users/me or /connect/user-profiles/me — they 403 when Chatter/Communities are off). Read the API root and parse the identity URL:

dispatch_readonly({ "url": "/services/data/v67.0/", "method": "GET" })

The response identity field is a URL ending in /<orgId>/<userId> (the user Id is the last path segment and starts with 005). Use that Id directly, or confirm it with a User query.

For a named user (username / email supplied):

dispatch_readonly({ "url": "/services/data/v67.0/query", "method": "GET", "queryParams": { "q": "SELECT Id, Username, Name, IsActive FROM User WHERE Username = '<username>'" } })

• Exactly one active user → capture the Id.
• Zero results → STOP; ask the user to confirm the username.
• More than one → STOP; list the candidates (Name + Username) and ask which one.

Step 5 — Resolve the Discovery permission set + check existing assignment (read — idempotency)

Resolve the permission set and its backing license:

dispatch_readonly({ "url": "/services/data/v67.0/query", "method": "GET", "queryParams": { "q": "SELECT Id, Name, LicenseId FROM PermissionSet WHERE Name = 'ItSrvcDscvrMgrPermissionSet'" } })

Capture Id (the permission set) and LicenseId (the PSL to assign). totalSize == 0 means the org is not licensed for Discovery — stop and report. Then check whether the user already has both:

dispatch_readonly({ "url": "/services/data/v67.0/query", "method": "GET", "queryParams": { "q": "SELECT Id FROM PermissionSetAssignment WHERE AssigneeId = '<userId>' AND PermissionSetId = '<psId>'" } })
dispatch_readonly({ "url": "/services/data/v67.0/query", "method": "GET", "queryParams": { "q": "SELECT Id FROM PermissionSetLicenseAssign WHERE AssigneeId = '<userId>' AND PermissionSetLicenseId = '<pslId>'" } })

If both already exist, the role is already assigned — skip Step 6 and record it as already-done.

Step 6 — Assign the license, then the permission set (write — confirm first)

Skip whatever Step 5 shows already assigned. Assign the PSL first, then the permission set:

dispatch({ "url": "/services/data/v67.0/sobjects/PermissionSetLicenseAssign", "method": "POST", "body": { "AssigneeId": "<userId>", "PermissionSetLicenseId": "<pslId>" } })
dispatch({ "url": "/services/data/v67.0/sobjects/PermissionSetAssignment", "method": "POST", "body": { "AssigneeId": "<userId>", "PermissionSetId": "<psId>" } })

• 201 → assigned.
• 400 DUPLICATE_VALUE → the user already had it; treat as success (idempotent), not a failure.
• A license-limit / no-seats error → STOP for the assignment; tell the user the Discovery license has no available seats (see references/mcp-invocation.md for the seat query). Do not retry.

Step 7 — Verify the assignment (read — do NOT trust the POST response alone)

Re-run the two Step 5 assignment queries. The user has Discovery page access only when both the PermissionSetAssignment and the PermissionSetLicenseAssign return totalSize == 1.

Rules / Constraints

Verification checklist

• Step 1: pre-check showed enableBlockedReasons: [] before enabling (or status == ENABLED already)?
• Step 2: enable returned success: true (or skipped because already enabled)?
• Step 3: verification GET shows status == ENABLED?
• Step 4: target user resolved to exactly one record?
• Step 5: Discovery permission set + license resolved; existing assignment checked (idempotency)?
• Step 6: for the target user, both the permission set and its license are assigned (or already were)?
• Step 7: assignment confirmed by a post-write read (not the POST response alone)?
• Confirmed the target org, user, and each write with the user first?

Output expectations

CMDB Asset Discovery — Complete (via service-itsm-agentic-setup-cmdb-discovery-configure)

Target org: <org>
User: <name> (<username>)

  Asset Discovery ................... Enabled
  IT Service Discovery Manager ...... Assigned    (or: Already had access)

Asset Discovery is now enabled on this org and the user above can open and use the
Discovery page. This completes CMDB setup — the base feature, user access, content
bundle, and discovery are all in place.

To give additional users the Discovery page, re-run this and name each user (or use
service-itsm-agentic-setup-cmdb-access-assign for the underlying CMDB data roles).

Keep internal jargon out of user-facing output (no record IDs, HTTP status codes, error codes, object, endpoint or developer names) — say "IT Service Discovery Manager access", not the developer name. If any step fails, stop and tell the user — in plain language — which part didn't succeed and what it means for them, then point to the relevant fix. Translate any raw error (e.g. a 403 or FUNCTIONALITY_NOT_ENABLED) into what it means ("CMDB isn't fully set up yet"), rather than echoing the code.

Common failures (surface these in plain language)

Cross-skill integration

Reference file index