Service Omni Supervisor Users Create

service-omni-supervisor-users-create

Create N supervisor users on a Salesforce org for the classic Omni-Channel Supervisor Configuration (OmniSupervisorConfig), which binds named user records via OmniSupervisorConfigUser. Users follow a deterministic supervisor{i}.<suffix>@example.com pattern so the coordinator can rediscover them across runs. It is the supervisor counterpart to service-omni-agent-users-create and shares its detection, password, and idempotency model; the only differences are the username/alias prefixes and the debug-log marker. Binding these users into a config (service-omni-supervisor-config-deploy) and granting them supervisor access (service-omni-supervisor-permset-assign) are separate leaves.

Inputs

Confirm once, up front:

• org-alias (required, no default) — must resolve via sf org display.
• Supervisor count (optional, default 1, range 1..5; the coordinator typically requests 1).
• Profile name (optional, default Standard User). The coordinator overrides this to a Service Cloud profile so supervisors consume Service Cloud licenses; supervisor access itself comes from the standard ContactCenterSupervisor permission set assigned later.

Usernames and passwords are never accepted from the operator — both are generated (usernames from the org suffix, passwords via Anonymous Apex).

Preconditions and safety

• Target org authenticated via sf CLI (My Domain URL, not .lightning.force.com), Service Cloud license present, sf CLI ≥ 2.139.6.
• The executing user has PermissionsModifyAllData and PermissionsManagePasswordPolicies (standard on System Administrator).
• Production guardrail: the detect script computes safe_to_write as IsSandbox OR TrialExpirationDate != null OR OrganizationType in {Developer Edition, Base Edition}, and the skill blocks with no override when it is false. CDOs, scratch orgs, and dev orgs are permitted.

Password handling (fail-closed). Passwords are set by Anonymous Apex System.setPassword (sf user password generate cannot target Apex-inserted users). The literal appears in the inline executeAnonymous debug log and, only when a debug-log TraceFlag is active for the running user, in a queryable ApexLog. The wrapper therefore fails closed before the first System.setPassword: it proves via a SOQL-filtered Tooling API query (ExpirationDate > now) that no active TraceFlag exists. If safety cannot be positively proven, it sets no password at all; the user is left ACTIVE, flagged password_status:"reset_required", and a security_warning explains why. It never deletes logs. A user whose password could not be set is kept ACTIVE and flagged for reset — never deactivated.

Run

# read-only preview (never writes)
bash scripts/detect-and-create.sh plan <org-alias> [count] [profile-name]
# detect, enforce safe_to_write, then insert only the missing supervisors
bash scripts/detect-and-create.sh run  <org-alias> [count=1] [profile-name="Standard User"]

detect-and-create.sh is the canonical entry point: it re-runs detection, enforces the production guard, and only then inserts. Do not call scripts/run-create.sh directly — it is internal and does not enforce the guard.

Behavior

Detection. The detector derives an 8-char suffix from Organization.Id, resolves the profile by name, and queries User for supervisor{i}.<suffix>@example.com, splitting occupied slots into active existing_users and inactive_users.

Insertion. The Apex loads assets/create-supervisors.apex.template, substitutes __COUNT__/__PROFILE_ID__/__SUFFIX__, and inserts only the missing indexes, re-checking inside the transaction to prevent a single run from double-inserting; across concurrent runs this check is not a guarantee (both can pass their pre-query before either commits), so duplicate protection there relies on the global username-uniqueness constraint plus the DUPLICATE_USERNAME retry (see references/apex-template-notes.md). Created users get the Service Cloud feature (UserPermissionsSupportUser=true); if the profile's license does not allow it, the Apex strips the flag and retries (the permset assign will then block until the user is on a suitable license). Each created user is reported via SUPERVISOR_CREATED|<id>|<username>|<email> (no password in the marker — it is set by the separate System.setPassword submission).

Inactive occupants. An inactive user occupying a supervisor slot is not a reusable supervisor and cannot be recreated (usernames are globally unique). It is surfaced as a required manual reactivation and never counted toward the requested slots — counting it would under-provision the config.

Verification. After insertion the detector re-runs and must show missing_count == 0.

Output contract

detect-and-create.sh emits a single JSON object with status ∈ created | partial | reused | action_needed | blocked, plus detect, create (null when nothing was created), created_count, reused_count, total_present_after, users_needing_password_reset, action_required, and safe_to_write.

• created — every missing index landed with a working password.
• partial — some landed but not all, any System.setPassword failed (kept ACTIVE, listed in users_needing_password_reset), or a slot is occupied by an inactive user needing reactivation.
• reused — all requested slots already existed; no DML.
• action_needed — plan mode only.
• blocked — precondition failed.

create.created_users[].password is populated only for users created this run whose System.setPassword succeeded. create.rolled_back_users is always empty (this skill never deactivates a user). Generated passwords are a secret: the returned JSON is the only place they appear; a caller that persists stdout must write it only to a restricted CREDENTIALS.json (mode 0600), redact it elsewhere, and delete it after distribution — the coordinator does this automatically.

Limitations

• Username pattern and org suffix are fixed and never operator-configurable — that determinism is what enables idempotent re-runs.
• Creates only supervisor users; it never deletes or deactivates users, including orphaned supervisors from prior runs.
• Common User errors (DUPLICATE_USERNAME, INVALID_EMAIL, LICENSE_LIMIT_EXCEEDED) are translated into operator-friendly messages rather than surfaced raw.

References