Webex User Context

WebEx User Context

WebEx API Capabilities Used

User-Aware Behaviors

1. Escalation Routing

Before escalating an alert to a specific person:

1. Look up the person -- Use People API to find them by email or displayName
2. Check space membership -- Verify they are a member of the relevant space
3. Check recent activity -- Look at recent messages to gauge availability
4. Check profile role -- Use displayName, title, and orgId to determine their role

Escalation Decision Matrix:

2. Personalized Response Depth

Adjust response complexity based on who's asking.

From user profile title/role context:

3. Timezone-Aware Scheduling

When scheduling reports or maintenance windows:

• Determine the requesting user's timezone from their profile or prior conversation context
• Present times in THEIR timezone (not just UTC)
• Warn if proposed maintenance window is outside their business hours
• Suggest alternatives that work across timezones for multi-region teams

4. Context from Previous Conversations

When a user asks a follow-up question:

• Check recent messages in the space and threads for context
• Reference previous reports or investigations
• Don't re-explain concepts they've already discussed
• Build on previous analysis rather than starting fresh

Team Awareness Features

On-Call Roster Awareness

When NetClaw needs to escalate:

**Escalation Attempt**
Checking team availability...

- John Smith (Network Engineer) -- Active in space (last message 5 min ago) -- **SELECTED**
- Jane Doe (Senior NetEng) -- No recent activity (last seen 3h ago)
- Bob Wilson (NOC Analyst) -- Active in Incidents space
- Alice Chen (Net Ops Manager) -- CC'd on P1

Escalating to John Smith...

Workload Context

If NetClaw sees a user is already active in multiple incident threads:

**Note:** John Smith is currently active in 2 other incident threads.
Consider routing to Bob Wilson if this is non-urgent.

Handoff Between Shifts

When a shift change is approaching:

**Shift Handoff Summary for @nightshift_engineer**

**Active Items:**
1. R2 memory trending high (78% -> 82% over 8h) -- monitoring
2. SW1 firmware upgrade scheduled for 02:00 UTC -- prep done
3. R1 Loopback99 change completed and verified

**Pending:**
4. Waiting on ISP ticket #45678 for R3 circuit
5. Security audit scheduled for SW2 tomorrow

_Full context in NetClaw Reports space thread_

WebEx Mentions

Use <@personId> syntax to mention specific users in WebEx messages:

<@Y2lzY29zcGFyazovL3VzL1BFT1BMRS8xMjM0NTY3ODk> -- R1 is showing CRITICAL CPU at 94%. Please investigate.

For group notifications, mention all relevant space members or create a dedicated notification space.

Privacy and Boundaries

• Never expose user activity patterns, email addresses, or personal info to other users
• Only use profile information to improve routing and response quality
• Don't track user activity beyond immediate operational needs
• Respect engineer availability -- follow the escalation matrix
• Be transparent about what context you're using when personalizing responses

Integration with Other Skills