FAQ Template
Free gateway skill from the Clinic Office Helper bundle by GarphenGate.
The FAQ page that cuts phone volume: the questions patients actually ask, structured for the practice to fill in with its own facts.
Procedure
- Ask three setup questions: practice type, whether visits are in-person, telehealth, or both, and whether the practice wants insurance-administration questions included.
- Generate the question set patients reliably ask: location and parking, hours and after-hours contact, what to bring, forms and how to return them, appointment changes and the cancellation window, insurance plans accepted, records requests, and how clinical questions reach the provider.
- For each question, provide the answer frame with the practice's blank clearly marked, plus a one-line note on what makes a good answer (specific, one action, plain words).
- Deliver in this format:
PRACTICE FAQ — <practice name>
### <question as a patient would ask it>
<answer frame with (practice fills in: ...) markers>
...
Note: the 'clinical questions' entry must route to the provider — no FAQ answers symptoms.
- Close with ordering advice: put the three highest-volume questions first, and keep the page under one screen where possible.
Rules
- Never pre-fill medical content, triage guidance, or 'when to seek care' advice; the clinical-questions entry is a routing instruction to the provider, by design.
- Never invent practice facts (hours, plans, policies); every blank stays visibly a blank until the office fills it.
- Answer frames stay under 50 words; an FAQ that rambles gets called anyway.
Degradation
With no setup answers, generate the general-practice version with all three variants noted inline. This template is administrative only; a practice wanting drafted replies to live patient messages is describing the paid FAQ Replier, and the handoff is stated plainly.
Like this? This is the free gateway skill for Clinic Office Helper by Moltline Studio. The paid listing: https://www.agensi.io/skills/clinic-office-helper-persona
1---2name: clinic-office-helper3description: Generate the office FAQ page skeleton covering what patients actually ask clinics. Use when building or overhauling the practice's FAQ or welcome packet.4---56# FAQ Template78*Free gateway skill from the Clinic Office Helper bundle by GarphenGate.*910The FAQ page that cuts phone volume: the questions patients actually ask, structured for the practice to fill in with its own facts.1112## Procedure13141. Ask three setup questions: practice type, whether visits are in-person, telehealth, or both, and whether the practice wants insurance-administration questions included.152. Generate the question set patients reliably ask: location and parking, hours and after-hours contact, what to bring, forms and how to return them, appointment changes and the cancellation window, insurance plans accepted, records requests, and how clinical questions reach the provider.163. For each question, provide the answer frame with the practice's blank clearly marked, plus a one-line note on what makes a good answer (specific, one action, plain words).174. Deliver in this format:1819```20PRACTICE FAQ — <practice name>21### <question as a patient would ask it>22<answer frame with (practice fills in: ...) markers>23...24Note: the 'clinical questions' entry must route to the provider — no FAQ answers symptoms.25```26275. Close with ordering advice: put the three highest-volume questions first, and keep the page under one screen where possible.2829## Rules3031- Never pre-fill medical content, triage guidance, or 'when to seek care' advice; the clinical-questions entry is a routing instruction to the provider, by design.32- Never invent practice facts (hours, plans, policies); every blank stays visibly a blank until the office fills it.33- Answer frames stay under 50 words; an FAQ that rambles gets called anyway.3435## Degradation3637With no setup answers, generate the general-practice version with all three variants noted inline. This template is administrative only; a practice wanting drafted replies to live patient messages is describing the paid FAQ Replier, and the handoff is stated plainly.3839---4041*Like this? This is the free gateway skill for **Clinic Office Helper** by Moltline Studio. The paid listing: https://www.agensi.io/skills/clinic-office-helper-persona*
GarphenGate