Client Feedback

Client Feedback Processor

Transform client feedback emails into tracked, investigated, and resolved GitHub issues with professional response emails.

This workflow uses a Script-First approach: a deterministic Python script handles the "labor" of fetching and parsing emails, leaving the agent to handle the "judgment" of triaging and fixing issues.

Usage

When the user asks to "process feedback", "check emails from [domain]", or "turn feedback into issues":

1. Run the processor script:

   python3 ~/.agents/skills/client-feedback/scripts/process_feedback.py \
     --domain "<client-domain>" \
     --days 7 \
     --out "./feedback-batch-$(date +%F)"
   

2. Read the report: Load the generated report.json and the full body text files to understand the feedback.

3. Triage to GitHub: For each distinct piece of feedback in the report, create a GitHub issue or update an existing one.

Phase 1: Intake (Script-Driven)

The process_feedback.py script performs these tasks in seconds:

• Searches Gmail for emails from the specified domain/sender.
• Fetches full message payloads.
• Downloads attachments automatically to a local directory.
• Extracts plain-text bodies to individual files for easy reading.
• Generates a report.json summarizing threads, participants, and snippets.

Phase 2: Triage — GitHub issues

GitHub issues are the primary work board. One issue per item, not one per email.

Issue body template

## Reported by
[Person name] — [date] "[email subject]" (thread [threadId])

## Issue
[Verbatim quote if short, paraphrase if long]

## Status
[Open / awaiting client / in progress]

Apply labels based on category: feedback (always), bug, content, design, provider-data, question.

Phase 3: Investigate & Fix

Verify the feedback against the actual codebase. Grep globally for subjects of claims to ensure full removal or update.

Phase 4: Respond

Draft professional responses organized by email thread.

Key Rule: ALWAYS show the draft body text in chat before sending.

Signature policy

Keep signatures simple and professional. Avoid disclosing AI co-authorship unless the client relationship explicitly welcomes it.

Reference: Gmail multipart upload

If you need to draft a reply with inline images (e.g. before/after proofs), use the gws multipart upload flow documented in the script comments or process_feedback.py logic.