Cxas Protocol Two Phase Ingestion

Two-Phase Ingestion Protocol

This protocol defines a strict two-phase process for analyzing customer artifacts to extract system structure and generate high-fidelity conversation transcripts.

Phase 1: Structural Digestion

• Goal: Extract raw data from artifacts into a digestible form (e.g., YAML or structured Markdown).
• Scope: Map the exact Taxonomy, Intents, Tools, Connections, state transitions, and node logic.
• Rule: DO NOT infer transcripts during this phase. Focus purely on structural extraction.
• Exception: If explicit transcripts are already present in the raw data (e.g., inside Cyara XML test data), they can be extracted directly.

Phase 2: Transcript Generation

• Goal: Generate full natural conversation transcripts based on the digested structural data.
• Mechanism: Use LLM reasoning to read the structural data and generate transcripts.
• Rule: Must use the ./append_turn.py script (located in the parent skill directory) to build transcripts turn-by-turn to ensure schema compliance.