intellectronica Classify Message Urgency
Determine whether the current message is urgent or not urgent.
Classify as urgent when
- the sender needs action today or within roughly 24 hours
- the message describes an active incident, outage, blocker, or escalation
- delay would cause a missed deadline, customer damage, or immediate operational pain
- the sender explicitly asks for a rapid reply or states a narrow time window
Classify as not urgent when
- the message is informational
- the requested action can reasonably wait several days
- the topic matters but there is no immediate deadline or operational risk
- the note is optional, social, or nice-to-have
Decision rule
When in doubt, prefer not urgent unless the message clearly indicates time pressure or immediate consequences.