How do I install the Ivx MCP Chatwoot Support skill?

Run npx skillmds@latest add intelli-verse-x/ivx-mcp-chatwoot-support in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Ivx MCP Chatwoot Support safe to use?

This skill has not completed SkillMD's automated safety review yet. Independent scanners report: SkillSpector: CAUTION, Skill Scanner: PASS. Capability flags: makes network calls, reads secrets. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Ivx MCP Chatwoot Support?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Ivx MCP Chatwoot Support free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Ivx MCP Chatwoot Support?

intelli-verse-x (@intelli-verse-x) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Ivx MCP Chatwoot Support by intelli-verse-x

Name: Ivx MCP Chatwoot Support
Rating: 4.2 (5 reviews)
Author: intelli-verse-x

Ivx MCP Chatwoot Support

Triage and reply to customer conversations in Chatwoot (the org's shared inbox for email, chat, and social) via its MCP. Use for support-queue summaries, finding a customer's thread, and drafting/sending replies.

intelli-verse-x Updated Sep 8, 2026 0 repo stars

File contents

Chatwoot — shared-inbox support triage

What it is

Chatwoot (https://inbox.intelli-verse-x.ai) is the omnichannel shared inbox: customer email, live chat, and social DMs all land here as conversations with agents, labels, and statuses.

Tile id: chatwoot (group "Talk to people")
MCP endpoint: https://chatwoot-mcp.intelli-verse-x.ai/
Auth: Authorization: Bearer <Chatwoot access token> (Profile → Access Token). Gateway default is wired — admin_call_mcp { tileId: "chatwoot" } works with no token.

Key tools

The registry doesn't enumerate this wrapper's tools — discover them:

admin_call_mcp { tileId: "chatwoot", method: "tools/list" }

Expect conversation listing/reading/replying and contact tools. Most tools require an accountId argument (the org account is usually 1); if a call errors about a missing account, that's why.

Worked example — "summarize the open support queue and reply to the angry one"

tools/list → identify the conversation-list tool.
tools/call list conversations { accountId: 1, status: "open" }.
Summarize: count by inbox/label, oldest unanswered, anything with escalation keywords.
For the flagged conversation: fetch its messages, draft a reply, show the draft to the user — sending a reply is a write.
On approval: tools/call the reply tool with the conversation id.
Report: queue summary + link https://inbox.intelli-verse-x.ai for the rest.

Common failure modes

401 Unauthorized — the access token is wrong/expired, or you attached directly without a Bearer. Fall back to the gateway (default wired).
Missing/invalid accountId — most tools need it; use account 1 unless told otherwise.
Empty results but the inbox shows conversations — check the status filter (open vs pending vs resolved) and the inbox scope of the token's agent.
Reply lands in the wrong channel — reply within the existing conversation; never open a new outbound channel (email/WhatsApp) for a thread that lives in Chatwoot.

Cautions

Replies and status changes (resolve, snooze, assign) are writes to real customer threads — draft-then-approve, and never paste the access token into chat.

---name: ivx-mcp-chatwoot-supportdescription: Triage and reply to customer conversations in Chatwoot (the org's shared inbox for email, chat, and social) via its MCP. Use for support-queue summaries, finding a customer's thread, and drafting/sending replies.---# Chatwoot — shared-inbox support triage## What it isChatwoot (`https://inbox.intelli-verse-x.ai`) is the omnichannel sharedinbox: customer email, live chat, and social DMs all land here asconversations with agents, labels, and statuses.- Tile id: `chatwoot` (group "Talk to people")- MCP endpoint: `https://chatwoot-mcp.intelli-verse-x.ai/`- Auth: `Authorization: Bearer <Chatwoot access token>` (Profile → Access Token). Gateway default is wired — `admin_call_mcp { tileId: "chatwoot" }` works with no token.## Key toolsThe registry doesn't enumerate this wrapper's tools — discover them:```admin_call_mcp { tileId: "chatwoot", method: "tools/list" }```Expect conversation listing/reading/replying and contact tools. **Mosttools require an `accountId` argument** (the org account is usually `1`);if a call errors about a missing account, that's why.## Worked example — "summarize the open support queue and reply to the angry one"1. `tools/list` → identify the conversation-list tool.2. `tools/call` list conversations `{ accountId: 1, status: "open" }`.3. Summarize: count by inbox/label, oldest unanswered, anything with escalation keywords.4. For the flagged conversation: fetch its messages, draft a reply, **show the draft to the user** — sending a reply is a write.5. On approval: `tools/call` the reply tool with the conversation id.6. Report: queue summary + link `https://inbox.intelli-verse-x.ai` for the rest.## Common failure modes- **401 Unauthorized** — the access token is wrong/expired, or you attached directly without a Bearer. Fall back to the gateway (default wired).- **Missing/invalid accountId** — most tools need it; use account `1` unless told otherwise.- **Empty results but the inbox shows conversations** — check the status filter (open vs pending vs resolved) and the inbox scope of the token's agent.- **Reply lands in the wrong channel** — reply within the existing conversation; never open a new outbound channel (email/WhatsApp) for a thread that lives in Chatwoot.## CautionsReplies and status changes (resolve, snooze, assign) are writes to realcustomer threads — draft-then-approve, and never paste the access tokeninto chat.

Frequently asked questions