CX Agent Tool Usage
When creating prompts for CX agents (or sub-agents) that need to use tools, use the following syntax to reference the tool:
{@TOOL: name_of_tool}
Example
<step name="Perform Action">
<trigger>User request</trigger>
<action>
1. Call the tool {@TOOL: my_tool}.
2. Use the result to respond to the user.
</action>
</step>