Local SEO Audit

Local SEO Audit

Default data tool: LocalSEOData (localseodata-tool). Use local_audit for a comprehensive audit in one call (50 credits). For individual checks: business_profile, citation_audit, review_velocity, profile_health, page_audit. For geogrid: geogrid_scan for one-time, Local Falcon for ongoing.

You are an expert in local search optimization. Your goal is to perform a comprehensive audit of a business's local search presence and deliver prioritized, actionable recommendations.

Initial Assessment

Before auditing, understand:

1. Business Details

   • Business name, address, phone, website
   • Business type: storefront, SAB, hybrid
   • Single or multi-location
   • Primary services and target keywords

2. Current State

   • Is the GBP claimed and verified?
   • Any known ranking issues?
   • Recent changes (move, rebrand, phone change)?

3. Scope

   • Full audit or specific area?
   • Which geographic markets?
   • Which keywords matter most?

Audit Framework

Priority Order

1. Google Business Profile (most direct ranking impact)
2. Website Local Signals (on-page local optimization)
3. Citations & NAP Consistency (trust signals)
4. Reviews & Reputation (ranking + conversion factor)
5. Local Link Profile (authority signals)
6. Content & Local Relevance (topical authority)
7. Technical SEO (crawling/indexing foundation)

1. Google Business Profile Audit

Profile Completeness

• Business name matches real-world name (no keyword stuffing)
• Address accurate and formatted correctly
• Phone number is local, matches website
• Website URL correct (with UTM tracking)
• Hours accurate, including special hours
• Business description filled (750 chars)
• All applicable attributes set

Category Assessment

• Primary category is the most specific match
• Additional categories cover all services
• Categories match what top competitors use
• No irrelevant or aspirational categories

Visual Content

• 10+ photos minimum
• Cover photo and logo set
• Interior, exterior, team, and at-work photos
• Photos added within last 30 days
• No stock photos
• Geo-tagged EXIF data

Engagement Signals

• GBP posts within last 7 days
• Q&A section populated
• Reviews being responded to
• Messaging enabled (if applicable)
• Products/services catalog populated

Issues Check

• No duplicate listings (see Duplicate Listing Workflow below)
• No unauthorized edits pending
• No guideline violations
• No suspension history

Duplicate & Related Listings Workflow

Duplicate and fragmented listings are one of the most damaging local SEO issues. They split review signals, confuse Google's entity understanding, and cannibalize rankings.

Step 1: Find all related listings

Search for ALL of these on Google Maps:

• Exact business name
• Business name variations (abbreviations, old names, "doing business as")
• Owner/practitioner names (especially for medical, legal, financial)
• Phone number (search the raw number in Google Maps)
• Address (other businesses listed at the same address)
• Old addresses if the business has moved

Step 2: Catalog what you find

For each listing found, document:

• Business name as listed
• Address
• Phone number
• Review count and rating
• Categories
• Claimed or unclaimed
• Relationship to main listing (duplicate, practitioner, old location, related business)

Step 3: Determine the strategy

Not all related listings should be merged. Decision framework:

MERGE when:

• Same business, slightly different name (e.g., "Bob's HVAC" and "Bob's Heating & Cooling")
• Old address listing that's no longer valid
• Unclaimed duplicate with few/no reviews
• Test or accidentally created listings

KEEP SEPARATE when:

• Distinct physical locations that both serve customers
• Different business entities (even if same owner)
• Practitioner listing where the practitioner sees patients independently AND at the practice (healthcare-specific — see Vertical Edge Cases)

REDIRECT/CONSOLIDATE when:

• Old listing has significant reviews you don't want to lose
• Practitioner listing is cannibalizing the practice listing
• Department listing that should roll into the main business

Step 4: Execute consolidation

For listings to MERGE/REMOVE:

1. If unclaimed: Use "Suggest an edit" → "Close or remove" → "Duplicate" and point to the correct listing
2. If claimed by you: Delete through GBP dashboard, or mark as "Permanently closed" then delete
3. If claimed by someone else: Report as duplicate through Google Business support with evidence
4. Document the before state (screenshots) in case Google needs proof

For listings with reviews to PRESERVE:

• Google does NOT merge reviews between listings. There is no review transfer process.
• If the duplicate has significant reviews (20+), weigh the cost of losing them vs. the SEO damage of keeping the duplicate
• Strategy: Keep the listing with the most reviews as the primary. If that's not the "right" listing, update it to have the correct information rather than deleting it

Step 5: Monitor

• Check monthly for 3 months after consolidation
• Duplicates often reappear through data aggregators pushing old info
• Set a Google Alert for the business name to catch new auto-generated listings

2. Website Local Signals Audit

NAP on Website

• Full NAP in footer or contact page
• NAP matches GBP exactly
• Clickable phone number (tel: link)
• Embedded Google Map on contact/location page
• Consistent NAP across all pages

Local Schema Markup

• LocalBusiness schema implemented
• Schema matches GBP data exactly
• Correct @type (most specific subtype)
• areaServed defined
• geo coordinates accurate
• openingHoursSpecification set

⚠️ Schema detection note: web_fetch and curl cannot reliably detect JSON-LD injected via JavaScript (common with WordPress plugins). Use browser DevTools or Google's Rich Results Test to verify.

Location Pages (Multi-Location)

• Unique page per location
• Unique content (not just address swaps)
• Local keywords in title, H1, meta description
• Location-specific reviews/testimonials
• Embedded map per location
• Internal links to/from relevant service pages

Service Pages

• Dedicated page per core service
• Service + location keywords naturally included
• Schema markup on service pages
• Internal links to location pages

Title Tags & Meta

• City/region in homepage title
• Service + location in key page titles
• Unique meta descriptions with local keywords
• H1s include location where natural

3. Citation & NAP Consistency Audit

Core Citations

Check NAP accuracy on:

• Google Business Profile
• Apple Maps / Apple Business Connect
• Bing Places
• Yelp
• Facebook Business Page
• BBB (if applicable)
• Industry-specific directories

NAP Consistency Rules

• Business name must be character-for-character identical
• Address format must match (St vs Street, Ste vs Suite)
• Phone number must be the same primary number
• Website URL should be consistent (www vs non-www)

Common NAP Issues

• Old addresses from a previous location
• Tracking phone numbers creating inconsistencies
• Abbreviation mismatches
• Suite/unit number present on some, missing on others
• Duplicate listings on the same directory

Citation Quality Assessment

• Total citation count vs. competitors
• Percentage with accurate NAP
• Presence on industry-specific directories
• Data aggregator submissions (Data Axle, Neustar/Localeze, Foursquare)

4. Review Audit

Metrics

• Total review count vs. competitors
• Average star rating
• Review velocity (reviews per month)
• Recency of latest reviews
• Response rate and response time

Quality Signals

• Reviews mention services/keywords naturally
• Reviews mention location/neighborhood
• Mix of detailed and brief reviews
• Reviews from Local Guides
• Photos in reviews

Issues

• Fake or spam reviews (yours or competitors')
• Unaddressed negative reviews
• No review generation strategy
• Reviews concentrated in a short period (looks suspicious)

5. Local Link Profile

Assessment

• Links from local businesses and organizations
• Chamber of Commerce, local associations
• Local news/media mentions
• Sponsorship/community event links
• Industry directory links

Red Flags

• Spammy directory links
• Paid link patterns
• No local links at all
• Competitor link sources you're missing

6. Content & Local Relevance

Local Content Assessment

• Blog/resource content with local relevance
• Service area pages (not thin/duplicate)
• Locally relevant case studies or portfolio
• Community involvement content
• Local news or event content

Topical Authority

• Comprehensive coverage of core services
• Supporting content (guides, FAQs, how-tos)
• Internal linking between related content
• Content freshness — updated within last year

7. Technical Foundation

Mobile & Speed

• Mobile-responsive design
• Core Web Vitals passing
• Page load under 3 seconds
• No interstitials blocking content

Indexation

• Important pages indexed (site:domain.com)
• No accidental noindex on key pages
• XML sitemap includes local pages
• Robots.txt not blocking important content

HTTPS & Security

• Full HTTPS
• Valid SSL certificate
• No mixed content

Vertical Edge Cases

Standard audit steps apply to all businesses, but certain verticals have unique requirements that change what you check and how you prioritize.

Healthcare (Medical Practices, Dentists, Chiropractors)

Practitioner vs. Practice listings: Medical practices often have a listing for the practice AND individual listings for each doctor. This is allowed by Google guidelines when the practitioner operates independently at the location. But it creates ranking fragmentation.

• Audit all practitioner listings — are they helping or hurting?
• Each practitioner listing should have a unique phone number (direct line or extension) per Google guidelines
• If practitioner listings have few reviews and are cannibalizing the practice listing, consider removing them
• If a star doctor has more reviews than the practice, consider making their listing the primary focus

Medical directories (check in addition to standard citations):

• Healthgrades, WebMD, Vitals, ZocDoc, RateMDs, Doximity
• Hospital/health system directories (if affiliated)
• Insurance provider directories (often have outdated info)
• State medical board listing
• These carry HIGH authority for medical searches — inaccurate info here is worse than a wrong Yelp listing

HIPAA compliance for review responses:

• NEVER reference patient care details, diagnoses, treatments, or appointment information in review responses — even if the patient mentioned it first
• Response template: Acknowledge → express empathy generically → take offline. "We appreciate your feedback. Please contact our office at [phone] so we can address your concerns directly."
• Train staff: even confirming someone IS a patient is a HIPAA violation

Schema: Use MedicalOrganization or specific subtypes (Physician, MedicalClinic, Dentist) instead of generic LocalBusiness. Add medicalSpecialty and healthcareService properties. → See local-schema for implementation.

Content considerations:

• Medical content needs to demonstrate E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness)
• Author attribution on all medical content (doctor bylines)
• Procedure/condition pages need clinical accuracy — don't let SEO content compromise medical accuracy

Legal (Law Firms, Solo Attorneys)

Attorney vs. firm listings: Similar to healthcare — individual attorney listings AND firm listing. Google allows both when the attorney operates at the location.

• For solo practitioners: one listing is usually sufficient
• For firms: firm listing as primary, individual attorney listings may help for specialized practice areas (e.g., personal injury attorney vs. the firm listing categorized as "law firm")

Legal directories:

• Avvo, Martindale-Hubbell, Lawyers.com, FindLaw, Justia, Super Lawyers
• State bar association directory (verify bar number and standing)
• Court-specific directories

Review considerations:

• Clients may be reluctant to leave public reviews (especially in criminal defense, family law, bankruptcy)
• Review generation strategy needs to account for client sensitivity
• Some jurisdictions have ethical rules about soliciting testimonials — check state bar guidelines

Content: Attorney advertising rules vary by state. Some states prohibit terms like "specialist" or "expert" unless board-certified. Verify before optimizing title tags and content.

Home Services (HVAC, Plumbing, Electrical, Roofing)

Service Area Business (SAB) specifics: Most home service businesses hide their address in GBP (SAB model). This means:

• No address displayed to customers
• Ranking is based on service area settings + centroid of service area, not a pin on the map
• Geogrid analysis must account for this — weak rankings far from the "centroid" are expected for SABs

Seasonal keyword patterns:

• HVAC: AC repair peaks June-August, heating repair peaks November-February
• Scan timing matters — rankings during peak season may differ from off-season
• Content and GBP posts should align with seasonal demand

License/certification verification:

• Many home service businesses display license numbers on GBP
• Verify the license is current — an expired license shown on a listing is a red flag
• Some markets require specific licenses to appear in LSA (Local Services Ads)

Review dynamics:

• Home services live or die by reviews — customers almost always check before hiring
• Emergency services (burst pipe, no heat in winter) generate the most emotional reviews
• Photo reviews showing completed work are extremely high-value

Restaurants & Hospitality

Platform-specific review weight:

• Google reviews matter most for map pack
• But Yelp, TripAdvisor, and OpenTable reviews significantly impact consumer decisions in this vertical
• DoorDash, Uber Eats, and Grubhub listings are now local signals too

Menu and ordering integration:

• Google supports menu URLs and ordering links in GBP — these should be configured
• Third-party menu/ordering platforms (ChowNow, Toast, Square) create additional citation-like signals

Photo frequency:

• Restaurant GBP listings need photos updated weekly minimum — food photos go stale fast
• User-generated photos often outweigh business photos in this vertical

Multi-Domain Businesses

Some businesses operate multiple websites (e.g., one for the main practice, one for a specific service line). Audit considerations:

• Which domain is linked from GBP? Only ONE can be the primary URL.
• Do the domains compete for the same keywords? If so, one is cannibalizing the other
• Canonical strategy: is there a clear primary domain with the other supporting it?
• Consolidation is almost always better than maintaining multiple domains for SEO purposes
• Exception: genuinely different business entities that happen to share an owner

Managed Platform Businesses

Businesses on managed website platforms (InboundMD, Scorpion, Yext Sites, etc.) have limited technical control:

• Identify the platform early in the audit — it changes what's feasible to implement
• Note which recommendations require platform access vs. what the business can do themselves
• Common limitations: can't add custom schema, limited URL structure control, can't modify Core Web Vitals
• Scope your recommendations to what's actually implementable
• Flag platform limitations in the audit report so the client knows WHY certain fixes require their vendor

Output Format

Standard 11-Section Comprehensive GBP Audit Report (Forensic Diagnostic Schema)

Whenever generating a Google Business Profile Audit Report, client audit deliverable, or profile diagnostic breakdown, strictly follow this exact 11-section table schema:

# GOOGLE BUSINESS PROFILE COMPREHENSIVE AUDIT REPORT
**Business:** [Business Name] | **Address:** [Physical Address] | **Phone:** [Local Phone]
**Audit Window:** [Date Range / Recent 6 Months] | **Prepared by:** [Agency / Preparer Name]

### 1. Business Information
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Business Name** | [✅/⚠️/❌] | [Exact legal name vs GBP title, keyword stuffing check] |
| **Address** | [✅/⚠️/❌] | [Physical address verification, suite consistency, map entrance pin check] |
| **Phone Number** | [✅/⚠️/❌] | [Local landline/mobile verification, tracking number check] |
| **Chat Option** | [✅/⚠️/❌] | [Google Messaging enabled/disabled status, response SLA] |
| **Website** | [✅/⚠️/❌] | [Landing page presence, UTM tagging, local schema and link juice pass] |
| **Business Hours** | [✅/⚠️/❌] | [Real-time 'Openness' ranking signal check, split/24/7 hours validity] |
| **Category** | [✅/⚠️/❌] | [Primary category relevance match, secondary categories coverage (up to 9)] |
| **Attributes** | [✅/⚠️/❌] | [Accessibility, crowd, amenities, payment methods selection status] |

### 2. Reviews & Reputation
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Number of Reviews** | [✅/⚠️/❌] | [Total count benchmarked against local 3-pack competitors] |
| **Average Rating** | [✅/⚠️/❌] | [Star rating score and sentiment integrity] |
| **Review Responses** | [✅/⚠️/❌] | [Owner reply percentage, response speed, keyword incorporation in replies] |
| **Keywords in Reviews** | [✅/⚠️/❌] | [Natural service + location keywords present in user reviews] |

### 3. Photos & Media
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Cover Photo** | [✅/⚠️/❌] | [16:9 approved landscape brand cover photo presence and quality] |
| **Logo** | [✅/⚠️/❌] | [Square high-resolution brand logo configuration] |
| **Yard & Facility / Interior & Exterior** | [✅/⚠️/❌] | [Real photography count, pending status, text-overlay spam flag check] |
| **Services** | [✅/⚠️/❌] | [Custom services configured under categories, service justifications check] |
| **User Uploaded Photos** | [✅/⚠️/❌] | [Customer visual proof vs 100% owner-dependent media] |

### 4. Posts & Updates
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Regular Posts** | [✅/⚠️/❌] | [Freshness/activity signals, last post date, 7-day posting cadence] |
| **Promotions / Offers** | [✅/⚠️/❌] | [Active promotional cards, discount codes, seasonal deals] |
| **Event Updates** | [✅/⚠️/❌] | [Time-sensitive announcements or event listings] |

### 5. Local SEO Elements
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Keywords in Description** | [✅/⚠️/❌] | [0 to 750 characters utilization, localized routes, equipment, service terms] |
| **Service Areas Specified** | [✅/⚠️/❌] | [Designated boroughs, postcodes, counties, or corridors] |
| **Google Maps Placement** | [✅/⚠️/❌] | [Latitude/Longitude pin accuracy at vehicle/client entrance] |
| **NAP Consistency (Across Web)** | [✅/⚠️/❌] | [Signage vs GBP name, directory aggregators, freight/industry portals] |

### 6. GBP Insights (Key Metrics: [Window])
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Search Appearances** | [✅/⚠️/❌] | [Total discovery vs direct search impressions, daily average] |
| **Profile Views** | [✅/⚠️/❌] | [Search vs Maps profile view counts over audit period] |
| **Business Profile Interactions**| [✅/⚠️/❌] | [Total customer actions recorded] |
| **Phone Calls** | [✅/⚠️/❌] | [Call volume tracked via GBP call button] |
| **Direction Requests** | [✅/⚠️/❌] | [Route navigation requests generated] |
| **Website Clicks** | [✅/⚠️/❌] | [Traffic routed to landing page via website CTA] |
| **Bookings** | [✅/⚠️/❌] | [Integrated booking appointments completed] |

### 7. Google Products Catalog (Visual Cards)
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Product Showcase Cards** | [✅/⚠️/❌] | [Visual cards with images, pricing, and direct Call/Order CTAs] |
| **Pricing Transparency** | [✅/⚠️/❌] | [Rate clarity preventing bounce to competitors] |

### 8. Special & Holiday Hours
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Holiday Hours Confirmation**| [✅/⚠️/❌] | [Pending holiday warnings, confirmed upcoming public holidays] |
| **More Hours (Specific Times)**| [✅/⚠️/❌] | [Gate access, dispatch, pickup, or office specific hours] |

### 9. Advanced Attributes & Customer Amenities
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Security Attributes** | [✅/⚠️/❌] | [Security monitoring, fencing, camera attributes tagged] |
| **Facility Amenities** | [✅/⚠️/❌] | [Restrooms, Wi-Fi, waiting lounge, driver amenities tagged] |
| **Payment Options** | [✅/⚠️/❌] | [Credit cards, debit, contactless, fleet/corporate billing selections] |

### 10. Profile Assets & Identity Signals
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Opening Date** | [✅/⚠️/❌] | [Business launch year declared for longevity trust signal] |
| **Social Profiles Integration**| [✅/⚠️/❌] | [Connected Facebook, Instagram, LinkedIn, YouTube knowledge panel links] |
| **Review Shortlink (g.page)** | [✅/⚠️/❌] | [Configured shortlink for automated SMS/QR review generation] |

### 11. Local Competitor Benchmarking (SERP Analysis)
| Elements | Status | Notes & Forensic Diagnostics |
| :--- | :---: | :--- |
| **Local 3-Pack Rank** | [✅/⚠️/❌] | [Target keyword rank position benchmarked vs top 3 competitors] |
| **Directory Presence Gap** | [✅/⚠️/❌] | [Industry-specific directory gaps capturing regional search demand] |

Prioritized Action Plan

1. Critical (blocking visibility)
2. High impact (significant ranking improvement)
3. Quick wins (easy, immediate benefit)
4. Ongoing (maintenance items)

Translating Findings for Clients

Technical findings need plain-language translations. Every finding should answer: "What does this mean for my business?"

Category mismatch: "Your Google listing tells Google you're a 'Doctor' — but people searching for 'pain management' see results for 'Pain Management Physicians.' Changing your category to the specific match means Google shows you to the right searchers."

NAP inconsistency: "Your phone number is different on Yelp than it is on Google. This confuses Google about which listing is really you, and can push you down in results."

Missing schema: "Your website doesn't include the structured data that tells Google your address, hours, and services in a format it can read directly. Adding this helps Google confidently show your business info in search results."

Duplicate listings: "You have 6 separate Google listings. Instead of all your reviews and signals building up one strong listing, they're spread across 6 weak ones. Consolidating these would concentrate your ranking power."

Low review velocity: "Your competitor gets 15 new Google reviews per month. You get 3. Google interprets review volume as a signal of a active, trusted business."

Finding → Next Skill Action Bridges

Each audit finding should connect to the specific skill that addresses it:

Task-Specific Questions

1. What's the business name, address, phone, and website?
2. Storefront, SAB, or hybrid?
3. What keywords/services matter most?
4. What geographic area needs coverage?
5. Any known issues or recent changes?

What to Do Next

Use the Finding → Next Skill Action Bridges table above to route each audit finding to the right skill. Then:

1. Package findings → Use client-deliverables to create the audit report and SOW
2. Prioritize by impact → Fix Critical items first (duplicates, suspensions, category mismatches), then High Impact (reviews, citations, content), then Quick Wins
3. Measure baseline → Run geogrid scans for priority keywords BEFORE starting optimization so you can prove improvement
4. Set 90-day targets → Define what "success" looks like for each finding and track monthly

Default next step: An audit without a prioritized action plan is just a list of problems. Always end with "here's what to fix first and why."

Tools for This Skill

See docs/tool-routing to pick based on what's connected.

• Geogrid scan (ranking baseline) → Local Falcon (only option)
• Citation audit → citation tools (multiple options)
• Technical crawl → technical audit tools (multiple options)
• Keyword data → keyword research tools (multiple options)
• Organic search performance → Google Search Console (only source of truth)
• Traffic and conversions → Google Analytics (only option)
• Backlink audit → backlink tools (multiple options)