jinn-node-support-triage
Use this skill when the operator reports failures and needs actionable diagnostics.
1. Collect support bundle
cd jinn-node
yarn support:bundle
Bundle includes system/runtime state and excludes private keys and API secret values.
2. Collect runtime logs
If local worker:
cd jinn-node
yarn worker # reproduce with fresh logs if needed
If Railway worker:
railway logs --tail 100
3. Capture context for escalation
Always include:
- expected behavior,
- actual behavior,
- first occurrence time,
- reproduction steps,
- support bundle JSON,
- relevant log excerpt.
4. First-line checks
Use references/troubleshooting.md for symptom -> fix mapping.
5. Escalate
If unresolved after first-line checks, provide:
- support bundle,
- last 100-300 log lines,
- current
.envkey presence summary (not values), - exact failing command and error text.