Jinn Node Support Triage

Collect diagnostics and troubleshoot jinn-node operator issues covering setup, runtime, and connectivity failures. Use when user says "something is broken", "worker not running", "setup failed", "debug jinn", "node won't start", or reports any error.

Jinn-Network Updated

File contents

jinn-node-support-triage

Use this skill when the operator reports failures and needs actionable diagnostics.

1. Collect support bundle

cd jinn-node
yarn support:bundle

Bundle includes system/runtime state and excludes private keys and API secret values.

2. Collect runtime logs

If local worker:

cd jinn-node
yarn worker  # reproduce with fresh logs if needed

If Railway worker:

railway logs --tail 100

3. Capture context for escalation

Always include:

  • expected behavior,
  • actual behavior,
  • first occurrence time,
  • reproduction steps,
  • support bundle JSON,
  • relevant log excerpt.

4. First-line checks

Use references/troubleshooting.md for symptom -> fix mapping.

5. Escalate

If unresolved after first-line checks, provide:

  • support bundle,
  • last 100-300 log lines,
  • current .env key presence summary (not values),
  • exact failing command and error text.

Jinn-Network/jinn-node/tree/main/.agents/skills/jinn-node-support-triage commit a1e34306df

Frequently asked questions

npx skillmds@latest add jinn-network/jinn-node-support-triage