Moltflow Reviews

MoltFlow — WhatsApp Business automation for teams. Connect, monitor, and automate WhatsApp at scale. Due to high demand and a recent registration issue, we're offering our top-tier Business plan with unlimited quotas for just $19.90/month on yearly billing — for a limited time only. Claim the deal Free tier available. Sign up

MoltFlow Reviews Skill

Collect, analyze, and manage customer reviews via the MoltFlow API. Automate sentiment scoring, extract testimonials, and export social proof for your business.

Real-World Scenarios

Restaurant owner — "After every dinner reservation, collect feedback from WhatsApp chats and auto-approve anything with a sentiment score above 0.8."

Airbnb host — "Scan my guest conversations for praise keywords like 'amazing', 'clean', and 'recommend', then export the best ones as HTML for my listing page."

Dentist — "Set up a review collector on my patient support chat — only capture English messages that mention 'thank' or 'great service'."

When to Use

Use this skill when you need to:

• Set up automated review collection from WhatsApp conversations
• Create or configure a review collector with sentiment thresholds
• List, approve, hide, or delete collected reviews
• Export testimonials as JSON or HTML for external use
• Trigger a manual scan of conversations for reviews
• Check review statistics and sentiment breakdowns

Trigger phrases: "collect reviews", "set up review collector", "export testimonials", "approve reviews", "sentiment analysis", "customer feedback WhatsApp"

Prerequisites

• MOLTFLOW_API_KEY — required. Generate from MoltFlow Dashboard > API Keys
• At least one connected WhatsApp session (status: working)
• MoltFlow Pro plan or higher (review collection is a paid feature)

Base URL

https://apiv2.waiflow.app/api/v2

Required API Key Scopes

Authentication

All requests require one of:

• Authorization: Bearer <access_token> (JWT from login)
• X-API-Key: <api_key> (API key from dashboard)

Review Collectors

Collectors automatically extract reviews based on sentiment scoring, keyword matching, and language filters.

Create Collector — Request Body

{
  "name": "Main Store Reviews",
  "description": "Collect reviews from customer support chats",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_positive_words": 3,
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "exclude_keywords": ["spam", "wrong number"],
  "languages": ["en", "es"]
}

source_type options: all | groups | chats | selected

When source_type is selected, provide selected_chat_ids with specific WhatsApp chat IDs.

Create Collector — Response

{
  "id": "c1a2b3c4-...",
  "name": "Main Store Reviews",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "is_active": true,
  "created_at": "2026-01-15T10:30:00Z",
  "review_count": 0
}

Update Collector — Request Body

All fields are optional. Only provided fields are updated.

{
  "name": "Updated Collector Name",
  "min_sentiment_score": 0.7,
  "is_active": false
}

Reviews

Collected reviews contain the original message, sentiment score, contact info, and approval status.

List Reviews — Query Parameters

Review Object

{
  "id": "r1a2b3c4-...",
  "collector_id": "c1a2b3c4-...",
  "contact_name": "John D.",
  "contact_phone": "1234567890@c.us",
  "message_text": "Your service was excellent! Highly recommend to anyone looking for quality support.",
  "sentiment_score": 0.92,
  "sentiment_label": "positive",
  "detected_language": "en",
  "is_approved": false,
  "is_hidden": false,
  "notes": null,
  "collected_at": "2026-01-16T14:22:00Z"
}

Approve/Hide Review — Request Body

{
  "is_approved": true,
  "is_hidden": false,
  "notes": "Great testimonial — use on website"
}

Export Testimonials — Query Parameters

curl Examples

1. Create a Review Collector

curl -X POST https://apiv2.waiflow.app/api/v2/reviews/collectors \
  -H "X-API-Key: mf_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Customer Feedback",
    "session_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "source_type": "all",
    "min_sentiment_score": 0.7,
    "include_keywords": ["thank", "recommend", "love"],
    "languages": ["en"]
  }'

2. List Approved Reviews

curl "https://apiv2.waiflow.app/api/v2/reviews?is_approved=true&limit=20" \
  -H "X-API-Key: mf_your_api_key_here"

3. Export Testimonials as HTML

curl "https://apiv2.waiflow.app/api/v2/reviews/testimonials/export?format=html&approved_only=true" \
  -H "X-API-Key: mf_your_api_key_here" \
  -o testimonials.html

Error Responses

Tips

• Sentiment threshold: Start with 0.6 and adjust up if you get too many false positives.
• Keyword filters: Use include_keywords to match industry-specific praise terms.
• Manual scan: Use POST /reviews/collectors/{id}/run after connecting a new session to backfill reviews.
• Export regularly: Export approved testimonials for website widgets, social media, or marketing materials.

Related Skills

• moltflow -- Core API: sessions, messaging, groups, labels, webhooks
• moltflow-outreach -- Bulk Send, Scheduled Messages, Custom Groups
• moltflow-leads -- Lead detection, pipeline tracking, bulk operations, CSV/JSON export
• moltflow-ai -- AI-powered auto-replies, voice transcription, RAG knowledge base, style profiles
• moltflow-a2a -- Agent-to-Agent protocol, encrypted messaging, content policy
• moltflow-admin -- Platform administration, user management, plan configuration