Sre Runbooks

SRE Runbooks

Production-safe DevOps and SRE runbook automation. Execute incident response procedures, draft postmortems, generate on-call handovers, and troubleshoot production issues — all with built-in safety gates that prevent the agent from making destructive changes without human approval.

When to Use This Skill

Use this skill when:

• Responding to a production incident (alert fired, service degraded)
• Writing or updating a runbook for a service
• Drafting a postmortem after an incident
• Preparing on-call handover notes
• Troubleshooting a deployment failure or pipeline issue
• Performing a root cause analysis (RCA)
• Any request like "investigate this alert", "write a postmortem", "create runbook for X", "prepare handover notes"

Safety Model

This skill is risk tier L2 (elevated). Every automated action follows these safety rules:

Execution Gates

Never-Automate List

These actions require a human in the loop, no exceptions:

• kubectl delete on running workloads
• terraform destroy or terraform apply -auto-approve
• Database DROP, TRUNCATE, or schema-destructive migrations
• DNS record deletion or apex domain changes
• IAM policy or RBAC role removal
• Secrets rotation without backup verification
• Firewall rule removal on production traffic paths

Incident Response Workflow

Phase 1: Triage (Read-Only)

When an alert fires, the agent:

1. Acknowledges the alert in the incident management system
2. Gathers context — recent deployments, config changes, metrics
3. Identifies the blast radius — affected services, users, regions
4. Checks for known patterns in the incident database
5. Declares severity based on SLO impact

SEVERITY ASSESSMENT:
├── SEV0: User-visible outage, SLO breached → Page on-call
├── SEV1: Degraded but available, SLO at risk → Alert on-call
├── SEV2: Non-critical, SLO not threatened → Ticket
└── SEV3: Informational, no user impact → Log only

Phase 2: Investigation

The agent systematically works through:

1. The Four Golden Signals (Google SRE):

   • Latency: Is response time elevated?
   • Traffic: Is request rate anomalous?
   • Errors: Is error rate above threshold?
   • Saturation: Is any resource exhausted?

2. The Five Whys — progressive root cause drilling:

   • Why did the alert fire? → Error rate spiked
   • Why did errors spike? → Timeouts from auth service
   • Why auth service timing out? → Connection pool exhausted
   • Why pool exhausted? → New deployment changed pool size
   • Why was pool size changed? → Config drift in deployment template

3. The Differential Diagnosis — rule out common causes:

   • Recent deployment? Check deploy log
   • Config change? Check config history
   • Dependency issue? Check upstream health
   • Capacity issue? Check resource metrics
   • Network issue? Check connectivity between services

Phase 3: Mitigation

Execute mitigation steps with human approval at each gate:

1. Contain — Stop the bleeding (rate-limit, circuit-break, shed load)
2. Mitigate — Restore service (rollback, scale up, failover)
3. Verify — Confirm recovery (check SLOs, run health checks)
4. Communicate — Update status page and stakeholders

Phase 4: Resolution

After the incident is resolved:

1. Verify full recovery — all SLOs green for 15+ minutes
2. Document timeline — timestamped actions and decisions
3. Create follow-up tickets — prevent recurrence
4. Archive incident artifacts — logs, graphs, chat transcripts

Postmortem Template

Generate blameless postmortems following Google's template:

# Postmortem: [Incident Title]

**Date:** YYYY-MM-DD
**Severity:** SEV0/1/2
**Duration:** Xh Ym (HH:MM UTC to HH:MM UTC)
**Authors:** [Names]
**Status:** Draft / Review / Final

## Summary
[One paragraph — what happened, impact, duration]

## Timeline (UTC)
| Time | Event |
|------|-------|
| 14:32 | Alert fired: error rate >5% on api-gateway |
| 14:33 | On-call acknowledged |
| 14:38 | Identified: connection pool exhaustion |
| 14:42 | Rolled back deployment v2.4.1 → v2.4.0 |
| 14:47 | Error rate normalized; SLO recovered |

## Root Cause
[Technical explanation — what failed and why]

## Impact
- Users affected: [count or %]
- Revenue impact: [$ or N/A]
- SLO impact: [which SLO, how much burned]

## Detection
- How was it detected? (alert, user report, partner)
- Time to detect: X minutes
- Could detection have been faster?

## Resolution
[Steps taken to resolve — be specific]

## Action Items
| # | Action | Owner | Priority | Due |
|---|--------|-------|----------|-----|
| 1 | Fix connection pool default | @engineer | P0 | EOW |
| 2 | Add alert on pool saturation | @sre | P1 | Sprint |
| 3 | Update deployment checklist | @team | P2 | Month |

## Lessons Learned
- What went well?
- What went poorly?
- Where did we get lucky?

Runbook Template

# Runbook: [Service Name] — [Failure Mode]

**Owner:** [Team]
**Last Updated:** YYYY-MM-DD
**Severity:** [Expected severity when this runbook is needed]

## Symptoms
- [Alert name(s) that fire]
- [Observable symptoms — metrics, logs, user reports]

## Prerequisites
- [Access needed: VPN, jump host, cluster, dashboard URLs]
- [Credentials: which tokens/roles, NOT actual values]

## Investigation Steps
1. [Check dashboard X for metric Y]
2. [Run query: SELECT ... FROM ... WHERE ...]
3. [Check recent deployments: kubectl rollout history ...]
4. [...]

## Mitigation Steps
### Quick Fix (stop the bleeding)
1. [Action] → Expected result: [what you should see]
2. [Action] → Expected result: [...]

### Full Resolution
1. [Action with rollback command]
2. [...]

## Verification
- [ ] [Check 1]
- [ ] [Check 2]
- [ ] [SLO dashboard shows recovery]

## Escalation
- If [condition]: escalate to [team/on-call rotation]
- If unresolved after [N] minutes: page [escalation contact]

On-Call Handover Template

# On-Call Handover — YYYY-MM-DD

**From:** [Outgoing]
**To:** [Incoming]
**Shift:** [Hours covered]

## Active Incidents
| ID | Title | Severity | Status | Action needed |
|----|-------|----------|--------|---------------|
| INC-123 | API latency | SEV2 | Mitigating | Monitor for 24h |

## Known Issues (Watch List)
- [Service X] has been flapping on deploys — may need rollback
- [Alert Y] is noisy — ticket filed to tune threshold

## Upcoming Changes
- [Service A] deployment scheduled Tue 10:00 UTC
- [Infra B] maintenance window Thu 02:00-04:00 UTC

## Open Questions
- [Question that needs follow-up]

Platform Notes

• All platforms: This skill provides procedural knowledge — no binary dependencies required. The agent applies the patterns using its existing tools (shell, kubectl, terraform, monitoring APIs).
• Safety: The risk-tier L2 designation ensures agents pause for human approval before any destructive action. Platform runtimes should enforce this through their native approval mechanisms.
• OpenClaw: Compatible with native approval gates and elevated-tool controls.