Ticket Risk Policy

Use when implementing or reviewing risk assessment, human review routing, complaint handling, compensation handling, legal risk, privacy risk, or account security risk.

lennney ee78d35 760 B Updated

File contents

Ticket Risk Policy

Risk flags:

  • complaint_risk
  • compensation_risk
  • legal_risk
  • privacy_risk
  • account_security_risk
  • policy_conflict
  • insufficient_evidence
  • low_confidence

Hard rules:

  1. Complaint, compensation, legal, privacy, and account security cases must enter human review.
  2. Insufficient evidence must not produce a confident final reply.
  3. Low classification confidence must enter human review.
  4. Policy conflict must enter human review.
  5. The system is a customer support assistant, not a fully automated support agent.

lennney/ticketpilot/tree/main/.claude/skills/ticket-risk-policy commit ee78d350c2

Frequently asked questions

npx skillmds@latest add lennney/ticket-risk-policy