Lenny Research

User research skills from Lenny's Podcast - interviews, surveys, feedback analysis, usability testing

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Lenny Skills: User Research

4 actionable skills for understanding your users.

Skills

1. Conducting User Interviews

  • Ask open-ended questions
  • Focus on past behavior, not future intent
  • Listen more than you talk

2. Designing Surveys

  • Keep it short (5-10 questions max)
  • Use a mix of quantitative and qualitative
  • Avoid leading questions

3. Analyzing User Feedback

  • Categorize by theme
  • Quantify frequency and impact
  • Separate signal from noise

4. Usability Testing

  • Test early and often
  • Use think-aloud protocol
  • Focus on tasks, not opinions

Source

Lenny's Podcast | refoundai.com/lenny-skills

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