name: refund-reason-cluster
description: Cluster refund and return reasons into actionable root-cause groups and prevention plans. Use when the user asks why refund rate is rising, which causes are avoidable, or how to reduce return-driven margin erosion.
---
# Refund Reason Cluster
## Skill Card
- **Category:** Post-purchase Analytics
- **Core problem:** What repeatable reasons are driving refunds and returns?
- **Best for:** Reducing avoidable refunds and preserving margins
- **Expected input:** Refund logs, return reason text, support transcripts, order metadata
- **Expected output:** Reason clusters with root-cause hypotheses and prevention actions
- **Creatop handoff:** Feed top reasons into product fixes + pre-purchase expectation copy
## Workflow
1. Normalize refund reason text and link to order/product attributes.
Cluster reasons by cause type (quality, fit, shipping, expectation, misuse).
Estimate avoidable vs unavoidable share with confidence notes.
Output prevention actions by short-term and long-term horizon.
## Output format
Return in this order:
1. Executive summary (max 5 lines)
2. Priority actions (P0/P1/P2)
3. Evidence table (signal, confidence, risk)
4. 7-day execution plan
## Quality and safety rules
- Separate policy fraud/abuse from genuine product dissatisfaction.
This skill is provided under CC BY-NC-SA 4.0 for non-commercial use.
You may reuse and adapt it with attribution to Razestar, and share derivatives
under the same license.
Commercial use requires a separate paid commercial license from Razestar.
No trademark rights are granted.
1---2name: refund-reason-cluster3description: ---4---5---6 name: refund-reason-cluster7 description: Cluster refund and return reasons into actionable root-cause groups and prevention plans. Use when the user asks why refund rate is rising, which causes are avoidable, or how to reduce return-driven margin erosion.8 ---910 # Refund Reason Cluster1112 ## Skill Card1314 - **Category:** Post-purchase Analytics15 - **Core problem:** What repeatable reasons are driving refunds and returns?16 - **Best for:** Reducing avoidable refunds and preserving margins17 - **Expected input:** Refund logs, return reason text, support transcripts, order metadata18 - **Expected output:** Reason clusters with root-cause hypotheses and prevention actions19 - **Creatop handoff:** Feed top reasons into product fixes + pre-purchase expectation copy2021 ## Workflow2223 1. Normalize refund reason text and link to order/product attributes.242. Cluster reasons by cause type (quality, fit, shipping, expectation, misuse).253. Estimate avoidable vs unavoidable share with confidence notes.264. Output prevention actions by short-term and long-term horizon.2728 ## Output format2930 Return in this order:31 1. Executive summary (max 5 lines)32 2. Priority actions (P0/P1/P2)33 3. Evidence table (signal, confidence, risk)34 4. 7-day execution plan3536 ## Quality and safety rules3738 - Separate policy fraud/abuse from genuine product dissatisfaction.39- Highlight sample-size and data-quality caveats.40- Prioritize high-frequency + high-cost clusters first.4142 ## License4344Copyright (c) 2026 **Razestar**.4546This skill is provided under **CC BY-NC-SA 4.0** for non-commercial use.47You may reuse and adapt it with attribution to Razestar, and share derivatives48under the same license.4950Commercial use requires a separate paid commercial license from **Razestar**.51No trademark rights are granted.
Run npx skillmds@latest add leooooooow/refund-reason-cluster in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.
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Leooooooow (@leooooooow) published this skill. Their other Agent Skills are listed on their SkillMD profile.
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