Router

Routes a support ticket to the right queue. Use when a ticket arrives without a queue, or when the user asks which team owns an issue.

letsloose501 Updated

File contents

Router

  1. Read the ticket and match it against the queue table.
  2. Read the escalation rule in references/queues.md → "Escalation ladder".
  3. Borrow the shared wording from references/shared.md.
  4. Look up the house style at ~/Desktop/no-such-vault/style.md.
  5. Check the neighbour's note: skills/no-such-skill/references/queues.md.
  6. Check the sibling's missing file: skills/neighbour/references/absent.md.
  7. Fill the template at templates/ticket.md. Stop when the queue is named.

When to open which reference

queues.md is the queue table.

letsloose501/skill-quality-suite/tree/main/tests/fixtures/link-shapes/router commit 9cb941edfd

Frequently asked questions

npx skillmds@latest add letsloose501/router