Escalation Policy

Define time-based escalation paths when approvals stall or SLAs breach. Use when configuring automatic escalation for insurance underwriting queues, loan processing pipelines, or compliance review workflows.

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Escalation Policy Design

Define escalation policies for stalled workflow items:

  1. Trigger conditions: Time elapsed, SLA percentage consumed, or manual override
  2. Escalation path: Who receives the escalation notification? What authority do they have?
  3. Escalation message: Draft the escalation notification with context (item age, original assignee, business impact)
  4. Resolution recording: How is the escalation resolved and documented for audit?

Output an escalation policy spec with trigger thresholds, notification templates, and audit requirements.

Lobbi-Docs/claude/tree/main/plugins/lobbi-workflow-engine/skills/escalation-policy commit 575ad9a079

Frequently asked questions

npx skillmds@latest add lobbi-docs/escalation-policy