Routing Rules

Create intelligent routing logic based on document attributes, request type, risk score, or customer profile. Use when building workflow routing for insurance claims, loan applications, or compliance reviews.

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Routing Rules Design

Design attribute-based routing rules for business process automation:

  1. Identify routing dimensions: What attributes determine the route? (type, amount, geography, product line, risk tier)
  2. Map rules to destinations: Which team/system/queue receives each combination?
  3. Handle exceptions: What happens when no rule matches? Who receives unclassified items?
  4. Priority ordering: When multiple rules match, which wins?

Output routing rules as a decision table:

| Attribute 1 | Attribute 2 | Destination    | Priority |
|-------------|-------------|----------------|----------|
| claim_type  | amount      | claims_team    | 1        |
| ...         | ...         | ...            | ...      |

Also generate the routing logic as pseudocode and identify any data enrichment needed before routing can occur.

Lobbi-Docs/claude/tree/main/plugins/lobbi-workflow-engine/skills/routing-rules commit 2ac0f10ac9

Frequently asked questions

npx skillmds@latest add lobbi-docs/routing-rules