Sla Tracker

Generate SLA measurement configurations and breach-alert rules. Use when defining service level agreements for workflow steps, queue processing times, or customer response commitments.

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SLA Tracker Configuration

Define SLA measurement and alerting:

  1. SLA definition: What is the commitment? (e.g., "Claims acknowledged within 24 business hours")
  2. Measurement points: When does the SLA clock start/stop? (submission receipt, first touch, resolution)
  3. Business hours: Define business calendar (timezone, working hours, holidays)
  4. Alert thresholds: At what % of SLA consumed do you alert? (e.g., 50%, 75%, 90%, breach)
  5. Breach actions: What happens on breach? (escalate, notify management, create incident)

Output a complete SLA configuration YAML and a dashboard spec for SLA monitoring.

Lobbi-Docs/claude/tree/main/plugins/lobbi-workflow-engine/skills/sla-tracker commit 9c94639345

Frequently asked questions

npx skillmds@latest add lobbi-docs/sla-tracker