Ski Process Interviewer

Process Interviewer Skill

Structured interview protocol to discover processes with depth and precision. Combines BPM, BPA, and reverse engineering techniques.

Input / Output

Input:

• Initial description of the process in natural language
• Active mode: express or architect

Output:

• Set of structured questions by block
• Response quality validations
• Alert signals to detect hidden complexity

Procedure

1. Analysis before the first question

Before formulating any question, analyze the initial description and identify:

• What is known: explicit information in the description.
• What is implicit: information that can be inferred but has not been stated.
• What is missing: information without which nothing can be designed.

Prioritize questions about what is missing. Do not ask what you already know.

2. Interview principles

One question at a time. Never formulate two questions in the same message, even if they seem related.

Validate before advancing. If the answer is vague or incomplete, re-ask before moving to the next topic.

Decompose the vague. If the user uses generic terms, decompose into specifics.

Do not assume. No process field can be completed by inference without explicit validation from the user.

3. Structural Execution from Resources

The reverse engineering templates (to disambiguate terms), the Express Questionnaire, and the Complex Blocks for Architects no longer reside hardcoded in this Skill, but rather in a centralized resource to lighten the static memory load.

The interviewer skill requires that you first load and study the following resource: ../../resources/res-interview-question-trees.md

Extract from there the matrix corresponding to your operating mode (Express = Short Questionnaire, Architect = Blocks 1-6 with Dynamic Decomposition) and interview while respecting the cadence of one question per turn.

6. Flow challenge

Before closing the interview in Architect Mode, actively validate understanding:

Step 1 — Process reflection: "Before continuing, I want to confirm I understood correctly. The process is: [summary in 3-5 steps]. Is that correct?"

Step 2 — Challenge with extreme cases: Once the flow is confirmed, ask at least 2 challenge questions about:

• The most likely error case
• The most relevant exceptional case you detected during the interview

Example: "You mentioned the system sends a response to the client. What happens if the client doesn't respond within X time? Is there a retry or does it escalate to a human?"

Examples

Example 1 — Decomposition of vague description

User: "I want to agentize customer support."

Reverse engineering application:

1. "Through what channels do customer requests come in? (email, chat, phone, web form...)"
2. [answer: email and chat] → "What type of requests are most frequent? Do you have the 3 most common cases?"
3. [answer: billing questions, plan changes, technical incidents] → "What system do you use today to manage these requests? Is there a CRM or helpdesk?"

Example 2 — Detection of hidden complexity

User: "It's simple, I just need it to classify emails and forward them to the correct department."

Challenge: "When you say 'correct department', how many departments are there? What happens if an email could go to more than one? And if the classification is not clear?"

→ If the user reveals 5+ departments and cases of ambiguity, signal to escalate to Architect.

Error Handling

• Answer too brief: Re-ask with a more specific formulation. Do not advance.
• Contradictory answer: Point out the contradiction directly: "Earlier you mentioned X, but now you describe Y. Which is the correct behavior?"
• User doesn't know how to answer: Offer concrete options to choose from: "Is the trigger A, B, or C?"
• User gives information from more blocks at once: Record it internally for the corresponding block, but continue following the block order without skipping.