Hubspot Community

HubSpot Community

Use this skill when the task is about winning visibility on HubSpot Community through higher-quality participation, not automation.

Guardrails

• Do not automate posting, liking, upvoting, commenting, or any spammy behavior.
• Prefer public profile, board, and leaderboard pages. If a page needs login, say what is blocked and continue with public sources.
• When Champion guidance is relevant, read references/champion-opportunities.md.
• If drafting content that may be AI-assisted, note that Champion guidance asks for disclosure and accuracy review before publishing.

Default workflow

1. Clarify the objective.
   • Common goals: competitor teardown, daily opportunity scan, reply drafting, leaderboard benchmarking, Champion opportunity review.
2. Gather profile signals.
   • Use https://community.hubspot.com/t5/user/viewprofilepage/user-id/<id>.
   • Capture member-since date, solutions, replies, upvotes received, ideas, badges, bio, and visible activity.
   • Review the recent, Most Upvotes, and Accepted Solutions tabs.
   • Sample at least 3 recent threads and 3 high-signal contributions.
3. Gather current opportunity sources.
   • Inspect the target boards directly.
   • Use unanswered-thread shortcuts from references/champion-opportunities.md instead of relying on flaky board filters.
   • Review the Community Champion Opportunities board when the user cares about points, visibility, or official priorities.
4. Analyze what is working.
   • Look for response speed, board mix, answer structure, follow-up behavior, accepted solutions, and recurring themes.
   • Separate durable patterns from one-off campaign prompts.
5. Produce an actionable output.
   • Default report sections: Target activity, Opportunities today, Suggested replies/posts, and Progress scorecard.
   • If access is blocked, add a short Blocked / data limits note and give the best next actions.

What to optimize for

• Prioritize fresh threads with clear business consequences, usually under 48 hours old and with low reply counts.
• Higher quality beats higher volume. Strong replies usually include:
  • direct recommendation
  • rationale or tradeoff
  • concrete implementation steps
  • validation or fallback path
• Focus first on boards where operators need real help, for example CRM, workflows, reporting, sales email, and high-intent marketing questions.
• When benchmarking a strong competitor, note whether they:
  • answer quickly
  • simplify decisions
  • stay in-thread for follow-up
  • convert replies into accepted solutions
  • use signatures or calls to mark the answer as a solution

HubSpot-specific sources

• Profile pages for signal collection
• Board homepages for recent questions
• Unanswered topic pages from the Champion shortcuts reference
• Community Champion Opportunities board for official visibility and point incentives
• Community leaderboard for benchmarking recognized contributors

Output patterns

• For competitor analysis: compare board focus, response shape, accepted-solution behavior, and visible brand signals.
• For daily planning: recommend a small number of high-conviction replies and one thought-leadership post, not broad activity quotas.
• For draft generation: write replies that are specific enough to be useful, but never submit them automatically.