majiayu000 Business Operations
Umbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.
Scope: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.
Mode Detection
Classify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.
| Mode | Signal Phrases | Reference |
|---|---|---|
| STRATEGY | Market entry, partnerships, resource allocation, opportunity, "should I/we", strategic pivots, investment | references/csuite.md |
| TECHNOLOGY | Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice | references/csuite.md |
| GROWTH | Content strategy, audience, SEO, marketing, brand, community, positioning, channel | references/csuite.md |
| COMPETITIVE | Competitor, competition, market landscape, differentiation, positioning against, market share | references/csuite.md |
| EVALUATION | Feasibility, effort estimate, ROI, priority, go/no-go, viability, "is it worth it" | references/csuite.md |
| SUPPORT | Customer support, ticket triage, support response, knowledge base, KB article, escalation | references/customer-support.md |
| FINANCE | Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close | references/finance.md |
| HR | HR, recruiting, performance review, compensation, hiring, onboarding, org planning | references/hr.md |
| LEGAL | Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD | references/legal.md |
| OPERATIONS | Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management | references/operations.md |
| SALES | Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence | references/sales.md |
| PRODUCTIVITY | Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup | references/productivity.md |
| PRODUCT | Product management, feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | references/product-management.md |
Reference Loading Table
Load references based on the detected mode. Load only the references required by the mode.
| Signal | Mode | Reference |
|---|---|---|
| Market entry, partnerships, resource allocation, opportunity | STRATEGY | references/strategic-frameworks.md, references/decision-matrices.md |
| Build vs buy, vendor, SaaS, tech stack, architecture | TECHNOLOGY | references/tco-framework.md, references/vendor-evaluation.md |
| Content, audience, SEO, marketing, brand, community | GROWTH | references/audience-segmentation.md, references/channel-evaluation.md |
| Competitor, market landscape, positioning, differentiation | COMPETITIVE | references/competitive-mapping.md, references/market-positioning.md |
| Feasibility, effort, ROI, priority, go/no-go | EVALUATION | references/feasibility-scoring.md, references/roi-frameworks.md |
| Ticket triage, support response, KB article, escalation, customer research | SUPPORT | references/customer-support.md |
| Journal entry, reconciliation, variance, financial statements, audit, SOX | FINANCE | references/finance.md |
| Recruiting, performance review, compensation, hiring, onboarding, org planning | HR | references/hr.md |
| Contract review, compliance check, NDA, legal risk, legal brief, DSGVO, GoBD | LEGAL | references/legal.md |
| Vendor review, runbook, process documentation, risk assessment, capacity plan, change management | OPERATIONS | references/operations.md |
| Call prep, pipeline review, forecast, draft outreach, prospect research | SALES | references/sales.md |
| Task management, daily plan, weekly review, meeting agenda, goal setting, standup | PRODUCTIVITY | references/productivity.md |
| Feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | PRODUCT | references/product-management.md |
Instructions
For each mode, load the corresponding reference file for the full framework and instructions:
- STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION: Load
references/csuite.md - SUPPORT: Load
references/customer-support.md - FINANCE: Load
references/finance.md - HR: Load
references/hr.md - LEGAL: Load
references/legal.md - OPERATIONS: Load
references/operations.md - SALES: Load
references/sales.md - PRODUCTIVITY: Load
references/productivity.md - PRODUCT: Load
references/product-management.md
Error Handling
| Error | Cause | Solution |
|---|---|---|
| Too many options | 5+ options creating paralysis | Eliminate obviously inferior options first. Get to 2-4 before running full framework. |
| Not enough information | User cannot answer framing questions | Identify 2-3 critical unknowns. Recommend time-boxed research sprint before deciding. |
| Analysis paralysis | Keeps adding criteria or second-guessing | Apply reversibility test. If reversible, recommend best current option with checkpoint. |
| Emotional attachment | User has already decided, wants validation | Name the pattern directly. Ask: stress-test the choice, or genuinely evaluate all options? |
References
| Reference | When to Load | Content |
|---|---|---|
references/csuite.md |
Any executive strategy mode | Full C-suite decision support frameworks: STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION |
references/strategic-frameworks.md |
STRATEGY mode | Porter's Five Forces, SWOT scoring, OKR alignment matrices |
references/decision-matrices.md |
STRATEGY mode | Weighted decision matrices, ICE/RICE scoring, pre-mortem templates |
references/tco-framework.md |
TECHNOLOGY mode | TCO templates, hidden cost checklists, migration cost models |
references/vendor-evaluation.md |
TECHNOLOGY mode | Vendor scorecards, RFP criteria, red flag detection, contract checklist |
references/audience-segmentation.md |
GROWTH mode | ICP scoring matrix, persona templates, segmentation frameworks |
references/channel-evaluation.md |
GROWTH mode | Channel scoring matrices, CAC/LTV models, funnel stage mapping |
references/competitive-mapping.md |
COMPETITIVE mode | Landscape map templates, feature matrices, activity tracker |
references/market-positioning.md |
COMPETITIVE mode | Positioning maps, differentiation scoring, win/loss frameworks |
references/feasibility-scoring.md |
EVALUATION mode | Three-dimension feasibility model, confidence calibration, decision tree |
references/roi-frameworks.md |
EVALUATION mode | T-shirt sizing, three-point estimation, risk-adjusted NPV |
references/customer-support.md |
SUPPORT mode | Triage, response drafting, KB articles, escalation, customer research |
references/finance.md |
FINANCE mode | Journal entries, reconciliation, variance analysis, financial statements, audit/SOX |
references/hr.md |
HR mode | Recruiting, performance management, compensation, org planning, people analytics |
references/legal.md |
LEGAL mode | Contract review, compliance, NDA triage, risk assessment, legal writing |
references/operations.md |
OPERATIONS mode | Runbooks, risk assessment, vendor management, process docs, change management, compliance |
references/sales.md |
SALES mode | Call prep, pipeline analysis, outreach, competitive intelligence, forecasting |
references/productivity.md |
PRODUCTIVITY mode | Task management, daily/weekly planning, meeting optimization, status updates, goals |
references/product-management.md |
PRODUCT mode | Feature specs, roadmaps, stakeholder updates, research synthesis, metrics, sprint planning |