Community Ops

Community Operations Playbook Skill

When to Use

• Standing up new community channels, automation, or tooling.
• Coordinating moderator schedules, onboarding flows, and partner access.
• Auditing operations for consistency, compliance, or scale.

Framework

1. Channel Setup – naming conventions, permissions, integrations, and backup owners.
2. Workflow Automation – welcome flows, tagging, escalation triggers, and reporting pipelines.
3. Resource Management – moderator rosters, ambassador kits, and knowledge base updates.
4. Compliance & Security – access reviews, data retention, legal approvals, and crisis playbooks.
5. Continuous Improvement – retros, tooling evaluations, and experiment backlog.

Templates

• Channel launch checklist (config, automation, QA, analytics hooks).
• Moderator shift planner with coverage heatmap.
• Automation registry (flow, trigger, owner, status, notes).

Tips

• Keep SOPs in a shared workspace with version history.
• Pair with escalation skill to ensure automation ties into incident paths.
• Review automation logs weekly to catch failures before members notice.