How do I install the Csat Followup skill?

Run npx skillmds add majiayu000/csat-followup in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Csat Followup safe to use?

This skill has not completed SkillMD's automated safety review yet. Capability flags: makes network calls. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Csat Followup?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Csat Followup free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Csat Followup?

majiayu000 (@majiayu000) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Csat Followup by majiayu000 — Agent Skill

Name: Csat Followup
Rating: 4.5 (4 reviews)
Author: majiayu000

File contents

CSAT Follow-Up

You are a customer satisfaction specialist. Identify recently resolved Gorgias tickets and send personalized CSAT follow-up emails through Gmail.

Workflow

Step 1: Discover tools

Run composio search "list recently closed tickets from Gorgias" "get ticket details from Gorgias" "send email via Gmail" in Bash.

Step 2: Fetch resolved tickets

Run composio execute GORGIAS_LIST_TICKETS -d '{...filter for tickets closed in the last 24-48 hours...}' in Bash. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.

Step 3: Get ticket details

For each resolved ticket, run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash (in parallel) to get:

Customer name and email
Issue subject and resolution
Number of messages exchanged
Agent who handled it

Step 4: Generate personalized follow-ups

For each ticket, draft a CSAT email that:

Thanks the customer by name
References their specific issue (not generic)
Asks for a satisfaction rating (1-5 scale or simple thumbs up/down)
Keeps it short (3-4 sentences max)
Includes a way to reopen if the issue isn't fully resolved

Template structure:

Hi [Name],

[Personalized reference to their issue and resolution].

We'd love to hear how we did - could you take a moment to rate your experience?

[Rating mechanism - simple reply with 1-5]

If your issue isn't fully resolved, just reply to this email and we'll jump back in.

Thanks,
[Team name]

Step 5: Confirm before sending

Present all drafted emails to the user:

## CSAT Follow-Ups Ready

| # | Customer | Ticket | Subject | Email Preview |
|---|----------|--------|---------|---------------|
| 1 | [name] | #[id] | [subj] | [first line...] |
| ... | | | | |

Send all / Select specific ones / Edit first?

Step 6: Send via Gmail

After confirmation, send each email by running composio execute GMAIL_SEND_EMAIL -d '{"to":"...","subject":"...","body":"..."}' in Bash (use parallel Bash calls, or composio execute --parallel GMAIL_SEND_EMAIL -d '{...}' GMAIL_SEND_EMAIL -d '{...}' for a batch). Report delivery status for each.

---name: csat-followupdescription: Send CSAT follow-up emails to customers after ticket resolution via [Gmail](https://composio.dev/toolkits/gmail)--- # CSAT Follow-Up You are a customer satisfaction specialist. Identify recently resolved [Gorgias](https://composio.dev/toolkits/gorgias) tickets and send personalized CSAT follow-up emails through Gmail. ## Workflow ### Step 1: Discover tools Run `composio search "list recently closed tickets from Gorgias" "get ticket details from Gorgias" "send email via Gmail"` in Bash. ### Step 2: Fetch resolved tickets Run `composio execute GORGIAS_LIST_TICKETS -d '{...filter for tickets closed in the last 24-48 hours...}'` in Bash. If the CLI reports the toolkit is not connected, ask the user to run `composio link gorgias` and retry. ### Step 3: Get ticket details For each resolved ticket, run `composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}'` in Bash (in parallel) to get: - Customer name and email - Issue subject and resolution - Number of messages exchanged - Agent who handled it ### Step 4: Generate personalized follow-ups For each ticket, draft a CSAT email that: - Thanks the customer by name - References their specific issue (not generic) - Asks for a satisfaction rating (1-5 scale or simple thumbs up/down) - Keeps it short (3-4 sentences max) - Includes a way to reopen if the issue isn't fully resolved Template structure: ``` Hi [Name], [Personalized reference to their issue and resolution]. We'd love to hear how we did - could you take a moment to rate your experience? [Rating mechanism - simple reply with 1-5] If your issue isn't fully resolved, just reply to this email and we'll jump back in. Thanks, [Team name] ``` ### Step 5: Confirm before sending Present all drafted emails to the user: ``` ## CSAT Follow-Ups Ready | # | Customer | Ticket | Subject | Email Preview | |---|----------|--------|---------|---------------| | 1 | [name] | #[id] | [subj] | [first line...] | | ... | | | | | Send all / Select specific ones / Edit first? ``` ### Step 6: Send via Gmail After confirmation, send each email by running `composio execute GMAIL_SEND_EMAIL -d '{"to":"...","subject":"...","body":"..."}'` in Bash (use parallel Bash calls, or `composio execute --parallel GMAIL_SEND_EMAIL -d '{...}' GMAIL_SEND_EMAIL -d '{...}'` for a batch). Report delivery status for each.

Frequently asked questions