1---2name: customer-feedback-taxonomy3description: Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.4---5
6# Customer Feedback Taxonomy Skill
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8## When to Use
9- Normalizing surveys, interviews, support logs, or community chatter before synthesis.
10- Auditing existing VoC datasets for drift or inconsistencies.
11- Onboarding new teams to shared tagging standards.
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13## Framework
141. **Persona Layer** – map ICP, role, and influence level.
152. **Lifecycle Layer** – awareness, onboarding, adoption, expansion, renewal, advocacy.
163. **Driver Layer** – product, service, pricing, experience, relationship, outcomes.
174. **Sentiment Layer** – strength, urgency, confidence, sample size.
185. **Metadata Layer** – ARR, region, industry, channel, last touch.
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20## Templates
21- CSV/Sheet taxonomy with dropdowns and validation rules.
22- JSON schema for tagging automation or webhook ingestion.
23- Governance checklist for quarterly taxonomy refresh.
24
25## Tips
26- Keep taxonomy lean (<30 drivers) to encourage adoption.
27- Version every change so historical analyses remain comparable.
28- Pair with `run-voc-listening-tour` to auto-tag new signals.
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