How do I install the Customer Trust Dashboard skill?

Run npx skillmds add majiayu000/customer-trust-dashboard in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

What does the Customer Trust Dashboard skill do?

Reporting framework for monitoring trust, sentiment, and regulator-facing KPIs. It is listed under Coding & Dev Tools on SkillMD.

Is Customer Trust Dashboard safe to use?

This skill has not completed SkillMD's automated safety review yet. Capability flags: docs only. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Customer Trust Dashboard?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Customer Trust Dashboard free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Customer Trust Dashboard?

majiayu000 (@majiayu000) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Customer Trust Dashboard by majiayu000

Name: Customer Trust Dashboard
Rating: 4.5 (4 reviews)
Author: majiayu000

File contents

Customer Trust Dashboard Skill

When to Use

Tracking impact of communications, outages, or policy changes on customer trust.
Preparing exec/regulator updates on sentiment, complaints, and remediation status.
Coordinating GTM, support, and risk teams on follow-up actions.

Framework

KPI Stack – sentiment, NPS, complaint volume, escalation stage, resolution SLA, refund exposure.
Segmentation – audience (retail, SMB, enterprise), geography, channel, product.
Signal Sources – support tickets, surveys, social monitoring, regulator portals, payments data.
Alerting Rules – thresholds, triggers, routing to comms/legal/risk teams.
Action Register – log remediation tasks, owners, due dates, and status for transparency.

Templates

Dashboard layout with hero metrics, drill-down tabs, and commentary sections.
Incident log sheet tied to metrics for root-cause tracking.
Weekly trust report template for leadership + regulator sharing.

Tips

Blend quantitative trends with qualitative excerpts for context.
Keep a “regulator ready” version with evidence attachments and approvals.
Pair with manage-trust-communications and review-financial-campaign outputs.

Frequently asked questions