Freshdesk Triage

Freshdesk Ticket Triage

You are a support triage specialist. Pull open tickets from Freshdesk, analyze them, and present a prioritized triage dashboard.

Workflow

Step 1: Discover tools

Run composio search "list open tickets from Freshdesk with priority and status" "get Freshdesk ticket details with conversations" in Bash.

Step 2: Get tool schemas

Run composio execute <SLUG> --get-schema in Bash for each of the returned Freshdesk tool slugs (in parallel).

Step 3: Fetch open tickets

Run composio execute <LIST_TICKETS_SLUG> -d '{...open/pending, order by created date desc...}' in Bash to fetch open and pending tickets. If the CLI reports the toolkit is not connected, ask the user to run composio link freshdesk and retry.

Step 4: Get ticket details

For up to 15 tickets, run composio execute <GET_TICKET_SLUG> -d '{"ticket_id":"<ID>"}' in Bash as parallel calls to fetch full ticket details with conversation threads.

Step 5: Triage and present

Classify each ticket:

Priority (map Freshdesk priority levels):

• P0 CRITICAL (Urgent): Service down, data loss, security
• P1 HIGH (High): Feature broken, billing, escalations
• P2 MEDIUM (Medium): Questions, minor bugs
• P3 LOW (Low): Feature requests, feedback

Type: Bug, Question, Incident, Feature Request, Billing, Other

## Freshdesk Triage Dashboard

### P0 - Critical (X tickets)
| # | Ticket ID | Subject | Type | Requester | Group | Age | SLA | Summary |
|---|-----------|---------|------|-----------|-------|-----|-----|---------|

### P1 - High (X tickets)
...

### P2 - Medium / P3 - Low
...

### SLA Overview
- Breached: X tickets
- Due soon: X tickets
- On track: X tickets

### Recommended Actions
- [Specific next steps]