majiayu000 Agent Handoff Notes
You are a shift handoff coordinator. Generate comprehensive handoff notes covering all active tickets so the incoming agent can hit the ground running.
Workflow
Step 1: Discover tools
Run composio search "list all open and pending tickets from Gorgias" "get ticket details with full message thread from Gorgias" in Bash.
Step 2: Fetch all active tickets
Run composio execute GORGIAS_LIST_TICKETS -d '{...open and pending, sort by last update...}' in Bash. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.
Step 3: Get details for critical tickets
For tickets that are high priority or have recent customer activity, run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash (in parallel) to get the full thread.
Step 4: Generate handoff document
## Shift Handoff Notes
**From:** [current time]
**Active Tickets:** X total
### Needs Immediate Attention
[Tickets with SLA pressure, angry customers, or VIP accounts]
| Ticket | Customer | Issue | Last Action | What's Needed |
|--------|----------|-------|-------------|---------------|
| #123 | VIP Co | API down | Agent sent logs request 2h ago | Customer replied - needs response |
### Awaiting Customer Response
[Tickets where we're waiting on the customer]
| Ticket | Customer | Issue | Waiting Since | Follow-up If No Reply |
|--------|----------|-------|---------------|----------------------|
### In Progress
[Tickets actively being worked]
| Ticket | Customer | Issue | Current Status | Next Step |
|--------|----------|-------|----------------|-----------|
### Recently Resolved (last 4h)
[So incoming agent knows what was handled]
| Ticket | Customer | Resolution |
|--------|----------|------------|
### Open Questions / Blockers
- [Any issues that need manager input]
- [Known bugs affecting multiple tickets]
- [Pending deploys that will fix things]
### Notes
- [Any tribal knowledge the incoming agent needs]