Incident Management

Incident Management

Implement effective incident management processes.

Incident Severity

Incident Process

incident_workflow:
  1_detect:
    - Alerting triggers
    - Customer reports
    - Monitoring anomalies
    
  2_triage:
    - Severity assessment
    - Impact determination
    - Team notification
    
  3_respond:
    - Incident commander assigned
    - Communication established
    - Mitigation started
    
  4_resolve:
    - Root cause addressed
    - Service restored
    - Customer notified
    
  5_review:
    - Timeline documented
    - Root cause analysis
    - Action items created

Incident Commander

ic_responsibilities:
  - Own incident resolution
  - Coordinate response teams
  - Manage communication
  - Make escalation decisions
  - Schedule post-mortem

Post-Incident Review

## Incident Summary
- Duration:
- Impact:
- Severity:

## Timeline

## Root Cause

## What Went Well

## What Could Be Improved

## Action Items
| Item | Owner | Due Date |

Best Practices

• Clear severity definitions
• Defined escalation paths
• Blameless post-mortems
• Action item tracking
• Regular training