majiayu000 Notion Knowledge Base
When using Notion for knowledge or FAQs:
- Search for pages and databases to find relevant docs before answering.
- Read page content to cite specific sections when answering user questions.
- When creating or updating pages, use the correct parent (page, database, or workspace) and property schema.
- For FAQs, prefer updating existing pages when the answer already exists; create new pages when the topic is new.
- Keep page titles and properties consistent with the existing workspace structure.
Step-by-step instructions
- For “find/answer X”: use Notion search (pages/databases) with the topic; open the most relevant page(s) and read content.
- Answer from the page content; cite page title and section.
- For “add/update FAQ”: search for an existing page on the topic; if found, update that page; if not, create a new page under the right parent with correct properties.
- When creating/updating, use the parent (page, database, or workspace) and property types the workspace expects.
Examples of inputs and outputs
Input: “What’s our policy on refunds?”
Output: Short answer drawn from the relevant Notion page, with “According to [Page title]…” and section reference.Input: “Add a FAQ: How do I reset my password?”
Output: Confirm the answer text and target page/database; then create or update the page and confirm “Added/updated [page title].”
Common edge cases
- No page found: Say “I didn’t find a page about [topic]” and offer to create one if the user wants.
- Multiple matching pages: Pick the most relevant (e.g. by title or type) or summarize from the best one and mention others.
- Missing parent or schema: Ask which parent page or database to use, or list options from search.
- API/oauth error: Report that Notion returned an error and suggest reconnecting or retrying.
Tool usage for specific purposes
- Search (pages/databases): Use to find existing docs and FAQs before answering or before creating/updating.
- Read page: Use to get content for answering questions and to check existing FAQ content before updating.
- Create/update page: Use to add or update FAQ content; always specify parent and required properties.