Ops Platform Onboarding

Platform Onboarding Workflow

This skill defines the structured process for onboarding services to the internal developer platform. Use it to ensure consistent, compliant service deployments.

Onboarding Phases

Phase 1: Requirements Gathering

Service Requirements Checklist

## Service Onboarding Request

**Service Name:** [name]
**Team:** [owning team]
**Requested By:** [name]
**Target Date:** YYYY-MM-DD

### Service Information

| Attribute | Value |
|-----------|-------|
| Service type | [API / Worker / Batch / Frontend] |
| Language/runtime | [Go / Node.js / Python / etc.] |
| Criticality | [Tier 1/2/3/4] |
| External traffic | [Yes / No] |
| Data sensitivity | [PII / Financial / Public] |

### Resource Requirements

| Resource | Requirement | Notes |
|----------|-------------|-------|
| CPU | [cores] | [peak/average] |
| Memory | [GB] | [peak/average] |
| Storage | [GB] | [type: SSD/HDD] |
| Database | [type] | [shared/dedicated] |
| Cache | [type] | [shared/dedicated] |

### Dependencies

| Dependency | Type | SLA Required |
|------------|------|--------------|
| [service] | Internal | [Yes/No] |
| [external] | External | [Yes/No] |

### Compliance Requirements

- [ ] SOC2
- [ ] PCI-DSS
- [ ] GDPR
- [ ] HIPAA
- [ ] Other: ____________

Phase 2: Golden Path Selection

Available Golden Paths

Golden Path Selection Matrix

Selection Template

## Golden Path Selection

**Service:** [name]
**Selected Path:** [api-service / worker-service / etc.]

### Rationale

1. Service type [X] matches [golden path] pattern
2. Traffic requirements of [X] supported by [features]
3. Compliance requirements met by built-in [controls]

### Customizations Required

| Standard Component | Customization | Reason |
|--------------------|---------------|--------|
| [component] | [change] | [why] |

### Approval

- [ ] Platform team reviewed
- [ ] Security team reviewed (if customizations)
- [ ] Architecture team reviewed (if non-standard)

Phase 3: Infrastructure Provisioning

Provisioning Checklist

• Namespace/project created
• Compute resources provisioned
• Database provisioned (if required)
• Cache provisioned (if required)
• Load balancer configured
• DNS entries created
• SSL certificates provisioned
• Secrets stored in vault
• IAM roles/service accounts created

Terraform/IaC Template

# Example service provisioning
module "service" {
  source = "platform/service-template"

  service_name    = var.service_name
  team            = var.team
  environment     = var.environment
  golden_path     = "api-service"

  # Compute
  cpu_request     = "500m"
  memory_request  = "512Mi"
  replicas_min    = 2
  replicas_max    = 10

  # Database
  database_enabled = true
  database_class   = "db.t3.medium"

  # Tags
  tags = {
    Team        = var.team
    Environment = var.environment
    CostCenter  = var.cost_center
  }
}

Provisioning Verification

# Verify namespace
kubectl get namespace [service-name]

# Verify compute
kubectl get deployment -n [service-name]

# Verify database
aws rds describe-db-instances --db-instance-identifier [service-db]

# Verify DNS
dig [service-name].internal.example.com

Phase 4: Observability Setup

Observability Checklist

• Structured logging configured
• Tracing instrumentation added
• Metrics endpoints exposed
• Service dashboard created
• SLI/SLO defined
• Alerts configured
• On-call integration set up

Dashboard Template

Standard service dashboard includes:

Alert Configuration

SLI/SLO Definition

## Service Level Objectives

**Service:** [name]
**SLO Version:** 1.0

| SLI | Target | Measurement |
|-----|--------|-------------|
| Availability | 99.9% | Successful requests / total requests |
| Latency | p99 < 500ms | Request duration percentile |
| Error rate | < 0.1% | 5xx responses / total responses |

### Error Budget

- Monthly budget: 43.2 minutes downtime
- Current consumption: [X]%
- Actions if budget exceeded: [escalation process]

Phase 5: Security Configuration

Security Checklist

• Network policies applied
• Service mesh mTLS configured
• Secrets management configured
• IAM permissions follow least privilege
• Security scanning in CI/CD
• Dependency scanning enabled
• WAF rules applied (if external)

Network Policy Template

apiVersion: networking.k8s.io/v1
kind: NetworkPolicy
metadata:
  name: service-policy
  namespace: [service-name]
spec:
  podSelector:
    matchLabels:
      app: [service-name]
  policyTypes:
    - Ingress
    - Egress
  ingress:
    - from:
        - namespaceSelector:
            matchLabels:
              name: istio-system
      ports:
        - port: 8080
  egress:
    - to:
        - namespaceSelector:
            matchLabels:
              name: database
      ports:
        - port: 5432

Security Review

## Security Configuration Review

**Service:** [name]
**Reviewer:** @security-team

| Control | Status | Notes |
|---------|--------|-------|
| mTLS enabled | PASS | Istio strict mode |
| Network policies | PASS | Ingress/egress restricted |
| Secrets management | PASS | Using Vault |
| Least privilege IAM | PASS | Scoped to required resources |
| Vulnerability scanning | PASS | Trivy in CI/CD |

Phase 6: Documentation

Required Documentation

Runbook Template

## [Service Name] Runbook

### Service Overview

[Brief description of what the service does]

### Quick Reference

| Item | Value |
|------|-------|
| Repository | [link] |
| Dashboard | [link] |
| Logs | [query link] |
| On-call | [PagerDuty service] |

### Common Operations

#### Restart Service

```bash
kubectl rollout restart deployment/[service] -n [namespace]

Scale Service

kubectl scale deployment/[service] -n [namespace] --replicas=X

Check Logs

kubectl logs -l app=[service] -n [namespace] --tail=100

Troubleshooting

Escalation

---

## Phase 7: Handoff

### Handoff Checklist

- [ ] Service owner identified and trained
- [ ] On-call rotation set up
- [ ] Access provisioned to team
- [ ] Documentation reviewed by team
- [ ] Shadowing session completed
- [ ] Ownership officially transferred

### Handoff Template

```markdown
## Service Handoff Confirmation

**Service:** [name]
**Date:** YYYY-MM-DD
**Platform Team:** @[name]
**Service Owner:** @[name]

### Completed Items

- [x] Infrastructure provisioned and documented
- [x] Observability configured
- [x] Security controls applied
- [x] Runbook created and reviewed
- [x] On-call rotation configured
- [x] Training session completed

### Outstanding Items

| Item | Owner | Due Date |
|------|-------|----------|
| [item] | [owner] | YYYY-MM-DD |

### Acknowledgment

By signing below, the service owner confirms:
1. Receipt of all documentation
2. Understanding of operational procedures
3. Acceptance of on-call responsibilities

**Service Owner:** _________________ Date: _______
**Platform Team:** _________________ Date: _______

Anti-Rationalization Table

Dispatch Specialist

For platform onboarding tasks, dispatch:

Task tool:
  subagent_type: "platform-engineer"
  model: "opus"
  prompt: |
    SERVICE ONBOARDING REQUEST
    Service: [name]
    Team: [team]
    Type: [API/Worker/Batch]
    Requirements: [summary]
    Golden Path: [if known]