1---2name: patient-journey-mapping3description: Framework for documenting compliant patient journeys with touchpoints, consent, and escalation paths.4---5
6# Patient Journey Mapping Skill
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8## When to Use
9- Designing education, onboarding, or adherence programs for patients/caregivers.
10- Aligning cross-functional teams on touchpoints, responsibilities, and data handling.
11- Preparing regulatory reviews that require end-to-end journey documentation.
12
13## Framework
141. **Persona Canvas** – demographics, condition, motivators, fears, accessibility needs.
152. **Journey Phases** – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs.
163. **Touchpoint Inventory** – channel, owner, content theme, consent requirements, escalation notes.
174. **Data & Consent Layer** – data collected per touchpoint, retention policy, opt-out mechanism.
185. **Monitoring & Feedback** – metrics, VOC loops, safety/adverse event reporting flows.
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20## Templates
21- Journey map worksheet (phase, touchpoint, message, KPI, compliance notes).
22- Consent + data handling checklist per touchpoint.
23- Escalation tree for medical, legal, or support interventions.
24
25## Tips
26- Co-create journeys with clinical + legal reviewers early to reduce rework.
27- Include accessibility guidelines (WCAG, language support) in each touchpoint.
28- Pair with `orchestrate-patient-journey` for automated journey blueprints.
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