Review Response Strategist

Review Response Strategist

This skill turns reviews into a marketing channel by demonstrating excellent customer service.

Input Variables

• [REVIEW_TEXT]
• [STAR_RATING]
• [BRAND_VOICE]

The Protocol

1. The 5-Star Strategy: Reinforce the positive.
   • Thank them by name.
   • Reiterate the specific benefit they mentioned ("Glad you love the battery life!").
   • Call to action (Share with a friend).
2. The 1-Star Strategy (Damage Control):
   • Empathize: "I'm so sorry that happened."
   • Own it: No excuses.
   • Move it offline: "Please email me directly at [vip-email] so I can fix this."
3. The "Troll" Strategy: How to handle obviously fake or malicious reviews (report vs. respond).

Output Instructions

Render into templates/review-response-playbook.md.

Integration & Technical Specs

API Specification

• ID: review-response-strategist
• Path: skills/review-response-strategist/templates/review-response-playbook.md
• Context: Part of Social & Community

Data Flow

• Input: Derived from project context and upstream skills.
• Output: Generates review-response-playbook.md.

CLI Usage

bun scripts/cli.ts activate review-response-strategist