Reward Ops

Use to run day-to-day loyalty reward catalog management and fulfillment.

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File contents

Reward Operations Skill

When to Use

  • Launching or refreshing reward catalogs.
  • Coordinating fulfillment vendors and automation.
  • Auditing operational readiness before major loyalty pushes.

Framework

  1. Catalog Governance – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization.
  2. Fulfillment Automation – points issuance, redemption logic, webhooks, notifications, support flows.
  3. Risk & Compliance – tax reporting, export restrictions, fraud detection, audit logs.
  4. Support Runbooks – escalation paths, refund policies, communication templates.
  5. Continuous Improvement – performance reviews, vendor scorecards, refresh cadence.

Templates

  • Reward catalog spreadsheet with governance fields.
  • Fulfillment flowchart (trigger → system → action → SLA).
  • Incident log + RCA template.

Tips

  • Maintain sandbox environments to test new rewards end-to-end.
  • Pair with finance/legal reviews for new reward types.
  • Keep member communications consistent by storing approved macros.

majiayu000/claude-skill-registry-data/tree/main/data/reward-ops commit b2ea69465e

Frequently asked questions

npx skillmds add majiayu000/reward-ops