Startup IT Troubleshooting
Run lightweight IT operations for startups and small teams.
Priority Triage Order
- Company-wide outages (internet, SSO, email)
- Executive or customer-facing blockers
- Team-wide performance degradations
- Individual workstation issues
Common Fix Playbooks
- Identity and access lockouts
- VPN and Wi-Fi reliability issues
- Laptop disk and memory pressure
- Endpoint patching and update failures
- Printer and conferencing room failures
Process Best Practices
- Keep an internal runbook and known-issues log.
- Standardize onboarding/offboarding checklists.
- Track asset ownership and warranty windows.
- Escalate recurring incidents into root-cause fixes.
Related Skills
- incident-management - Structured incident handling
- runbook-creation - Documentation standards