Triage Bugs

Triage Bugs

Overview

Classify and prioritize a batch of bug reports using a consistent severity matrix and priority framework. The output is a structured, actionable bug triage that enables sprint planning, on-call prioritization, and resource allocation decisions.

Workflow

1. Read project context — Check .chalk/docs/ for:

   • Architecture docs (to map bugs to components)
   • Previous triage reports for consistency
   • Team structure or component ownership docs
   • Any existing severity definitions the team uses

2. Gather bug reports — From $ARGUMENTS and conversation context:

   • If a list of bugs is provided in conversation, use those
   • If a file or document is referenced, read it
   • If pointed to an issue tracker, read available bug details
   • For each bug, extract: title, description, reproduction steps, environment, reporter, date reported

3. Check reproduction status — For each bug, determine:

   • Reproduced: Steps provided and confirmed working
   • Partially reproduced: Steps provided but inconsistent results
   • Not reproduced: No reproduction steps or unable to reproduce
   • Not attempted: Reproduction has not been tried yet
   • Bugs without reproduction status should be flagged — triaging unreproduced bugs is guesswork

4. Assign severity — Using the severity matrix below, classify each bug:

   • Critical (SEV-1): Data loss, security vulnerability, complete feature outage for all users
   • High (SEV-2): Major feature broken with no workaround, significant data corruption risk, affects majority of users
   • Medium (SEV-3): Feature broken but workaround exists, affects subset of users, degraded experience
   • Low (SEV-4): Cosmetic issue, minor inconvenience, affects edge case usage, has easy workaround

5. Calculate priority — Priority combines severity with business context:

   • User Impact: How many users are affected? (all, most, some, few)
   • Frequency: How often does it occur? (every time, often, sometimes, rarely)
   • Workaround: Is there a workaround? (none, difficult, easy)
   • Priority = Severity adjusted by impact, frequency, and workaround availability
   • A medium-severity bug that hits every user with no workaround may be higher priority than a high-severity bug that affects 1% of users rarely

6. Map to components — For each bug:

   • Identify the affected system component or module
   • Suggest the owning team or area of expertise
   • Note if the bug crosses component boundaries (these are often harder to fix)

7. Estimate effort — Provide a rough effort estimate:

   • Small: Likely a straightforward fix, isolated change, low risk (< 1 day)
   • Medium: Requires investigation, touches multiple files, moderate risk (1-3 days)
   • Large: Requires significant investigation or architectural change, high risk (3+ days)
   • Unknown: Cannot estimate without further investigation

8. Group the results — Present the triaged bugs grouped by:

   • Primary grouping: Severity (Critical first)
   • Secondary grouping: Component
   • Also provide a sprint fitness view: which bugs should go in the next sprint based on priority and effort

9. Determine the next file number — List files in .chalk/docs/engineering/ matching *_bug_triage*. Find the highest number and increment by 1.

10. Write the report — Save to .chalk/docs/engineering/<n>_bug_triage_<sprint_or_date>.md if requested, or present in conversation.

11. Confirm — Summarize: total bugs triaged, severity distribution, top 3 priority items, and any bugs that need more information before they can be properly triaged.

Filename Convention

<number>_bug_triage_<sprint_or_date>.md

Examples:

• 8_bug_triage_sprint_14.md
• 10_bug_triage_2024_q4.md

Bug Triage Format

# Bug Triage Report

Last updated: <YYYY-MM-DD>
Sprint/Period: <sprint name or date range>
Triaged by: <agent or person>

## Summary

| Severity | Count | Action |
|----------|-------|--------|
| Critical (SEV-1) | <n> | Fix immediately |
| High (SEV-2) | <n> | Fix this sprint |
| Medium (SEV-3) | <n> | Schedule for next sprint |
| Low (SEV-4) | <n> | Backlog |
| **Total** | **<n>** | |

| Reproduction Status | Count |
|-------------------|-------|
| Reproduced | <n> |
| Partially reproduced | <n> |
| Not reproduced | <n> |
| Not attempted | <n> |

## Critical (SEV-1)

### BUG-<id>: <Title>

| Field | Value |
|-------|-------|
| Severity | Critical |
| Priority | P0 |
| Component | <component> |
| Suggested Owner | <team or area> |
| Reproduction | Reproduced / Not reproduced |
| User Impact | All users / Most users |
| Frequency | Every time / Often |
| Workaround | None |
| Effort | Small / Medium / Large / Unknown |

**Description**: <1-2 sentence summary>
**Impact**: <What happens to users when this bug occurs>
**Recommendation**: <Fix immediately. Suggested approach if known.>

## High (SEV-2)

### BUG-<id>: <Title>

| Field | Value |
|-------|-------|
| ... | ... |

## Medium (SEV-3)

| Bug ID | Title | Component | Priority | Effort | Workaround |
|--------|-------|-----------|----------|--------|------------|
| BUG-<id> | <title> | <component> | P2 | Medium | <workaround summary> |

## Low (SEV-4)

| Bug ID | Title | Component | Priority | Effort |
|--------|-------|-----------|----------|--------|
| BUG-<id> | <title> | <component> | P3 | Small |

## By Component

| Component | Critical | High | Medium | Low | Total |
|-----------|----------|------|--------|-----|-------|
| <component> | <n> | <n> | <n> | <n> | <n> |

## Sprint Fitness

### Recommended for This Sprint
<Bugs that are high priority AND small/medium effort>

| Bug ID | Title | Severity | Effort | Rationale |
|--------|-------|----------|--------|-----------|
| BUG-<id> | <title> | Critical | Small | Data loss risk, quick fix |

### Needs More Information
<Bugs that cannot be properly prioritized without additional data>

| Bug ID | Title | What is Missing |
|--------|-------|-----------------|
| BUG-<id> | <title> | No reproduction steps |

Severity Matrix

Priority Calculation

Priority is not the same as severity. Priority determines when to fix it.

A Critical severity bug is always P0 regardless of this matrix.

Anti-patterns

• All bugs marked critical — If everything is critical, nothing is. A cosmetic alignment issue is not the same severity as data loss. Use the severity matrix honestly. Teams that over-classify lose the ability to distinguish real emergencies.
• No severity definition — Triaging without a shared severity matrix produces inconsistent results. Different people will classify the same bug differently. Always apply the defined matrix, not gut feeling.
• Triaging without reproduction status — A bug that cannot be reproduced cannot be reliably fixed or estimated. Flag unreproduced bugs and require reproduction before assigning them to a sprint. Guessing at severity for unreproduced bugs leads to wasted effort.
• Ignoring frequency and user impact — Severity alone does not determine priority. A high-severity bug that affects 0.01% of users once a month is lower priority than a medium-severity bug that hits every user daily.
• Not grouping by component — A triage report that is just a flat list does not help with assignment. Group by component so team leads can see their scope at a glance.
• Triaging in isolation — Bugs often cluster around the same root cause. Before marking 5 bugs as separate items, check whether they share a common component or trigger. Fixing the root cause may resolve multiple bugs.
• No effort estimation — Priority without effort context makes sprint planning impossible. A P1 bug that takes 2 weeks to fix needs different planning than a P1 bug that takes 2 hours.
• Stale triage — A triage report from 3 sprints ago is misleading. Bugs get fixed, new ones arrive, priorities shift. Re-triage regularly or mark the report with an expiration context.