How do I install the Voice Of Customer skill?

Run npx skillmds@latest add majiayu000/voice-of-customer in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

What does the Voice Of Customer skill do?

Use to design, run, and synthesize customer feedback programs tied to journey stages. It is listed under Marketing & Growth on SkillMD.

Is Voice Of Customer safe to use?

This skill has not completed SkillMD's automated safety review yet. Independent scanners report: SkillSpector: PASS, Skill Scanner: PASS. Capability flags: docs only. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Voice Of Customer?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Voice Of Customer free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Voice Of Customer?

majiayu000 (@majiayu000) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Voice Of Customer by majiayu000 — Agent Skill

Name: Voice Of Customer
Rating: 4.2 (5 reviews)
Author: majiayu000

File contents

Voice of Customer System Skill

When to Use

Planning journey discovery projects or validating hypotheses.
Building continuous feedback loops (surveys, interviews, community, support mining).
Translating VOC findings into prioritized journey actions.

Framework

Program Design – define objectives, personas, touchpoints, sample size, and incentives.
Channel Mix – select qualitative (interviews, live sessions) and quantitative (NPS, CES, product usage) data sources per stage.
Signal Processing – tag insights by emotion, friction type, segment, and impact.
Insight Packaging – create artifacts (quote boards, heatmaps, KPI overlays) mapped to journey maps.
Action Loop – pair each insight with a recommended experiment, owner, and expected metric lift.

Templates

VOC research brief (question, method, sample, timeline, owner).
Insight tagging spreadsheet with stage/persona labels.
Signal-to-action tracker (insight → priority → owner → status).

Tips

Rotate participants quarterly to avoid bias; maintain consent logs.
Combine VOC with telemetry to validate scale of issues.
Share short audio/video snippets to humanize data for stakeholders.

Frequently asked questions

Voice Of Customer