Masheev Channels
Masheev supports 7 communication channels. Each has unique setup requirements, message formatting rules, and compliance considerations.
Supported Channels
| Channel |
ID |
Inbound |
Outbound |
Rich Media |
Notes |
| Chat (Web Widget) |
chat |
Yes |
Yes |
Quick replies, cards |
Default channel, via embed SDK |
| WhatsApp |
whatsapp |
Yes |
Yes |
Templates, media |
Meta Business API, 24h session window |
| SMS |
sms |
Yes |
Yes |
Text only |
TCPA compliance required |
| Email |
email |
Yes |
Yes |
HTML, attachments |
SPF/DKIM/DMARC setup |
| Voice |
voice |
Yes |
Yes |
Audio |
ElevenLabs integration |
| Instagram |
instagram |
Yes |
Yes |
Media, stories |
Meta Graph API |
| Google Reviews |
google_reviews |
Yes |
Yes |
Text |
Review response management |
Channel Setup
Each channel is configured through an inbox. Create an inbox with the desired channel type:
await apiClient.inboxes.create.mutate({
name: "WhatsApp Support",
channel: "whatsapp",
// Channel-specific config varies
});
Channel-Specific Details
See the reference file for each channel:
Message Formatting by Channel
| Channel |
Max Length |
Media Support |
Formatting |
| Chat |
Unlimited |
Images, files, cards, quick replies |
Markdown |
| WhatsApp |
4096 chars |
Images, video, documents, location |
WhatsApp formatting (bold, italic) |
| SMS |
160 chars (1 segment) |
None |
Plain text |
| Email |
Unlimited |
HTML, inline images, attachments |
HTML |
| Voice |
N/A |
Audio stream |
Spoken text (TTS) |
| Instagram |
1000 chars |
Images, video |
Plain text |
| Google Reviews |
4096 chars |
None |
Plain text |
When sending messages via the API, Masheev automatically adapts formatting for the target channel. You send markdown; the channel receives the appropriate format.
1---2name: masheev-channels3description: Use when integrating WhatsApp, SMS, email, voice, Instagram, or Google Reviews channels with Masheev. Covers channel-specific configuration, WhatsApp Business API template approval and 24-hour session windows, SMS compliance (TCPA opt-in/opt-out), email deliverability (SPF/DKIM/DMARC), voice agent setup with ElevenLabs, and Instagram webhook integration via Meta. Use this skill when someone asks about multi-channel messaging, channel-specific formatting, or setting up a new communication channel in Masheev.4license: Apache-2.05---67# Masheev Channels89Masheev supports 7 communication channels. Each has unique setup requirements, message formatting rules, and compliance considerations.1011## Supported Channels1213| Channel | ID | Inbound | Outbound | Rich Media | Notes |14|---------|-----|---------|----------|------------|-------|15| Chat (Web Widget) | `chat` | Yes | Yes | Quick replies, cards | Default channel, via embed SDK |16| WhatsApp | `whatsapp` | Yes | Yes | Templates, media | Meta Business API, 24h session window |17| SMS | `sms` | Yes | Yes | Text only | TCPA compliance required |18| Email | `email` | Yes | Yes | HTML, attachments | SPF/DKIM/DMARC setup |19| Voice | `voice` | Yes | Yes | Audio | ElevenLabs integration |20| Instagram | `instagram` | Yes | Yes | Media, stories | Meta Graph API |21| Google Reviews | `google_reviews` | Yes | Yes | Text | Review response management |2223## Channel Setup2425Each channel is configured through an inbox. Create an inbox with the desired channel type:2627```typescript28await apiClient.inboxes.create.mutate({29 name: "WhatsApp Support",30 channel: "whatsapp",31 // Channel-specific config varies32});33```3435## Channel-Specific Details3637See the reference file for each channel:3839| Channel | Reference | Key Topics |40|---------|-----------|------------|41| WhatsApp | [references/whatsapp.md](./references/whatsapp.md) | Template approval, 24h windows, media types |42| SMS | [references/sms.md](./references/sms.md) | TCPA compliance, opt-in/opt-out, character limits |43| Email | [references/email.md](./references/email.md) | SPF/DKIM/DMARC, tracking, unsubscribe |44| Voice | [references/voice.md](./references/voice.md) | ElevenLabs setup, voice selection, SIP |4546## Message Formatting by Channel4748| Channel | Max Length | Media Support | Formatting |49|---------|-----------|---------------|------------|50| Chat | Unlimited | Images, files, cards, quick replies | Markdown |51| WhatsApp | 4096 chars | Images, video, documents, location | WhatsApp formatting (*bold*, _italic_) |52| SMS | 160 chars (1 segment) | None | Plain text |53| Email | Unlimited | HTML, inline images, attachments | HTML |54| Voice | N/A | Audio stream | Spoken text (TTS) |55| Instagram | 1000 chars | Images, video | Plain text |56| Google Reviews | 4096 chars | None | Plain text |5758When sending messages via the API, Masheev automatically adapts formatting for the target channel. You send markdown; the channel receives the appropriate format.
masheev