Go-To-Market Playbook
GTM Strategy Framework
The 5 GTM Questions
- Who is your ideal customer? (ICP)
- What problem do you solve better than alternatives? (Positioning)
- Where do customers discover and evaluate solutions? (Channels)
- How do you reach and convert them? (Motion)
- Why will they pay? (Value + Pricing)
ICP Definition
ICP Template
Firmographic:
- Company size: [employees / revenue]
- Industry: [verticals]
- Geography: [regions]
- Growth stage: [startup / SMB / mid-market / enterprise]
- Tech stack: [relevant tools they use]
Demographic (buyer):
- Title / role: [Economic buyer vs Champion]
- Seniority: [VP / Director / Manager / IC]
- Team size they manage: [X]
Psychographic:
- Goals: [What success looks like for them]
- Pain: [What keeps them up at night]
- Fears: [Switching risk, budget scrutiny, career risk]
- Motivations: [Career, team, company, personal]
Behavioral:
- Where they consume content: [Communities, publications]
- How they buy: [Self-serve / demo / pilot / procurement]
- Buying group size: [Solo / 2-5 / 5+]
- Sales cycle length: [Days / weeks / months]
ICP Scoring Model
Score each prospect 1-5 on:
- Firmographic fit (company size, industry)
- Champion strength (title, influence)
- Pain urgency (actively looking to solve)
- Budget availability (can pay within cycle)
- Technical fit (can implement your solution)
Target: Accounts scoring 18+ out of 25
Anti-ICP (Define Who NOT to Sell To)
- Too small to get value
- Industry where regulation blocks your product
- Too price-sensitive for your model
- Requires extensive customization
- High churn risk characteristics
Positioning
Positioning Statement Template (Geoffrey Moore)
For [target customer]
Who [has this problem/need]
[Product name] is a [category]
That [key benefit/capability]
Unlike [primary alternative]
Our product [key differentiator]
Competitive Positioning Matrix
| Criteria |
You |
Competitor A |
Competitor B |
| Feature 1 |
✓ |
✓ |
✗ |
| Feature 2 |
✓ |
✗ |
✓ |
| Price |
$$ |
$$$ |
$ |
| Ease of use |
High |
Low |
High |
| Support |
High |
Low |
Low |
Value Proposition Hierarchy
- Headline: Single most important benefit (what + for whom)
- Sub-headline: How it works / key feature (2-3 sentences)
- Bullets: 3-5 specific benefits (avoid features, use outcomes)
- Social proof: Number of customers, notable logos, stats
GTM Motions
Motion Selection by Customer Segment
| Segment |
ACV |
Motion |
Team |
| SMB |
<$5k |
Product-led / self-serve |
Marketing |
| Mid-market |
$5k-$50k |
Sales-assisted PLG |
SDR + AE |
| Enterprise |
$50k+ |
Enterprise sales |
AE + SE + CS |
Product-Led Growth (PLG) Motion
- Free tier or trial (remove friction)
- Aha moment in < 5 minutes (activation optimization)
- Viral loop built into product (invite, share, embed)
- PQL (product-qualified lead) score for sales handoff
- Sales-assist on high-usage free users
Sales-Led Motion
- SDR outbound → Discovery call (1:1 ratio call:connect)
- AE demo → Technical evaluation
- POC/pilot → Champion builds business case
- Procurement → Legal → Signature
- CS handoff → Onboarding → QBR
Launch Sequencing
Pre-Launch (8 Weeks Before)
Pre-Launch (4 Weeks Before)
Launch Week
Post-Launch (Weeks 2-4)
Sales Enablement Package
Core Materials
- 1-pager: Problem → Solution → Proof → CTA (one page)
- Battle card: How to win against each competitor
- Demo script: Scripted narrative, 25-35 minutes
- Objection handling guide: Top 10 objections + responses
- Case study library: 2-3 stories per vertical
- ROI calculator: Input company data → output $ value
- Pricing guide: Packages, discounting rules, approval matrix
Battle Card Template
## vs [Competitor Name]
**When you encounter them:**
[How to identify Comp deals in pipeline]
**Their strengths (acknowledge honestly):**
- [Strength 1]
- [Strength 2]
**Our advantages:**
- [Advantage 1] → Proof: [stat or customer quote]
- [Advantage 2] → Proof: [stat or customer quote]
**Their weaknesses:**
- [Weakness 1] → Ask: "How do you handle [scenario]?"
- [Weakness 2] → Ask: "What happens when [edge case]?"
**Trap questions to ask in discovery:**
- "How important is [our differentiator] to you?"
- "What's your experience with [their limitation]?"
**Customer quote we use:**
"[Quote from customer who switched from competitor]"
**Closing line:**
"[Competitor] is good if [condition]. We're better when [your ICP's condition]."
Channel Strategy
Channel-Market Fit Assessment
Test each channel with $1-5k budget or 2-week sprint:
- Measure: CAC, lead quality (ICP fit score), conversion rate
- Cut: channels with CAC > 3x target or <10% ICP fit
- Scale: channels with CAC < target + >30% ICP fit
Channel Mix by Stage
| Stage |
Primary channels |
| Pre-PMF |
Founder sales, warm intros, communities |
| Early growth |
Content + SEO, product-led, partnerships |
| Scaling |
Paid acquisition, outbound SDRs, events |
| Scale |
All channels, brand, analyst relations |
GTM Metrics Dashboard
| Metric |
Formula |
Target |
| CAC |
Spend ÷ New customers |
< LTV/3 |
| LTV |
ARPU × Avg lifetime |
> 3x CAC |
| LTV:CAC ratio |
LTV ÷ CAC |
> 3:1 |
| Payback period |
CAC ÷ Monthly margin |
< 12 months |
| Win rate |
Won ÷ Total opps |
20-30% |
| Sales cycle |
Avg days to close |
Benchmark vs industry |
| Pipeline coverage |
Pipeline value ÷ Quota |
3-4x |
| MQL→SQL rate |
SQLs ÷ MQLs |
20-40% |
1---2name: gtm-playbook3description: When to activate: go-to-market strategy, product launch, GTM planning, ICP definition, positioning, launch checklist, sales enablement, market entry4---56# Go-To-Market Playbook78## GTM Strategy Framework910### The 5 GTM Questions111. **Who** is your ideal customer? (ICP)122. **What** problem do you solve better than alternatives? (Positioning)133. **Where** do customers discover and evaluate solutions? (Channels)144. **How** do you reach and convert them? (Motion)155. **Why** will they pay? (Value + Pricing)1617## ICP Definition1819### ICP Template20```21Firmographic:22- Company size: [employees / revenue]23- Industry: [verticals]24- Geography: [regions]25- Growth stage: [startup / SMB / mid-market / enterprise]26- Tech stack: [relevant tools they use]2728Demographic (buyer):29- Title / role: [Economic buyer vs Champion]30- Seniority: [VP / Director / Manager / IC]31- Team size they manage: [X]3233Psychographic:34- Goals: [What success looks like for them]35- Pain: [What keeps them up at night]36- Fears: [Switching risk, budget scrutiny, career risk]37- Motivations: [Career, team, company, personal]3839Behavioral:40- Where they consume content: [Communities, publications]41- How they buy: [Self-serve / demo / pilot / procurement]42- Buying group size: [Solo / 2-5 / 5+]43- Sales cycle length: [Days / weeks / months]44```4546### ICP Scoring Model47Score each prospect 1-5 on:48- Firmographic fit (company size, industry)49- Champion strength (title, influence)50- Pain urgency (actively looking to solve)51- Budget availability (can pay within cycle)52- Technical fit (can implement your solution)5354Target: Accounts scoring 18+ out of 255556### Anti-ICP (Define Who NOT to Sell To)57- Too small to get value58- Industry where regulation blocks your product59- Too price-sensitive for your model60- Requires extensive customization61- High churn risk characteristics6263## Positioning6465### Positioning Statement Template (Geoffrey Moore)66```67For [target customer]68Who [has this problem/need]69[Product name] is a [category]70That [key benefit/capability]71Unlike [primary alternative]72Our product [key differentiator]73```7475### Competitive Positioning Matrix76| Criteria | You | Competitor A | Competitor B |77|----------|-----|-------------|-------------|78| Feature 1 | ✓ | ✓ | ✗ |79| Feature 2 | ✓ | ✗ | ✓ |80| Price | $$ | $$$ | $ |81| Ease of use | High | Low | High |82| Support | High | Low | Low |8384### Value Proposition Hierarchy851. **Headline**: Single most important benefit (what + for whom)862. **Sub-headline**: How it works / key feature (2-3 sentences)873. **Bullets**: 3-5 specific benefits (avoid features, use outcomes)884. **Social proof**: Number of customers, notable logos, stats8990## GTM Motions9192### Motion Selection by Customer Segment93| Segment | ACV | Motion | Team |94|---------|-----|--------|------|95| SMB | <$5k | Product-led / self-serve | Marketing |96| Mid-market | $5k-$50k | Sales-assisted PLG | SDR + AE |97| Enterprise | $50k+ | Enterprise sales | AE + SE + CS |9899### Product-Led Growth (PLG) Motion1001. Free tier or trial (remove friction)1012. Aha moment in < 5 minutes (activation optimization)1023. Viral loop built into product (invite, share, embed)1034. PQL (product-qualified lead) score for sales handoff1045. Sales-assist on high-usage free users105106### Sales-Led Motion1071. SDR outbound → Discovery call (1:1 ratio call:connect)1082. AE demo → Technical evaluation1093. POC/pilot → Champion builds business case1104. Procurement → Legal → Signature1115. CS handoff → Onboarding → QBR112113## Launch Sequencing114115### Pre-Launch (8 Weeks Before)116- [ ] Define launch goal: metric + number + date117- [ ] Identify launch type: silent / beta / full launch118- [ ] Build ICP list for early access (500-1000 names)119- [ ] Create launch landing page120- [ ] Prepare launch content (blog, video, press release)121- [ ] Brief analyst/press contacts122- [ ] Set up tracking (UTMs, goals in GA4, conversion events)123- [ ] Build waitlist/early access email sequence124125### Pre-Launch (4 Weeks Before)126- [ ] Launch product hunt listing drafted127- [ ] Social content scheduled128- [ ] Email sequences loaded129- [ ] Sales team briefed with new materials130- [ ] Customer testimonials collected131- [ ] Influencer/partner outreach sent132- [ ] Support team trained133- [ ] Pricing finalized and uploaded134135### Launch Week136- [ ] Day -1: Teaser to email list137- [ ] Day 0: All channels simultaneously138 - Email blast to full list139 - Social posts (all platforms, same time)140 - Product Hunt submission (12:01am PST)141 - Blog post live142 - Press release distributed143 - Paid ads activated144- [ ] Day 1-7: Engage every comment/DM/review145- [ ] Day 7: Results roundup email146147### Post-Launch (Weeks 2-4)148- [ ] Send case study to early adopters149- [ ] Double down on winning channel150- [ ] Retarget launch traffic with conversion offer151- [ ] Gather user feedback → rapid iteration152- [ ] Update sales materials with real data153154## Sales Enablement Package155156### Core Materials1571. **1-pager**: Problem → Solution → Proof → CTA (one page)1582. **Battle card**: How to win against each competitor1593. **Demo script**: Scripted narrative, 25-35 minutes1604. **Objection handling guide**: Top 10 objections + responses1615. **Case study library**: 2-3 stories per vertical1626. **ROI calculator**: Input company data → output $ value1637. **Pricing guide**: Packages, discounting rules, approval matrix164165### Battle Card Template166```167## vs [Competitor Name]168169**When you encounter them:**170[How to identify Comp deals in pipeline]171172**Their strengths (acknowledge honestly):**173- [Strength 1]174- [Strength 2]175176**Our advantages:**177- [Advantage 1] → Proof: [stat or customer quote]178- [Advantage 2] → Proof: [stat or customer quote]179180**Their weaknesses:**181- [Weakness 1] → Ask: "How do you handle [scenario]?"182- [Weakness 2] → Ask: "What happens when [edge case]?"183184**Trap questions to ask in discovery:**185- "How important is [our differentiator] to you?"186- "What's your experience with [their limitation]?"187188**Customer quote we use:**189"[Quote from customer who switched from competitor]"190191**Closing line:**192"[Competitor] is good if [condition]. We're better when [your ICP's condition]."193```194195## Channel Strategy196197### Channel-Market Fit Assessment198Test each channel with $1-5k budget or 2-week sprint:199- Measure: CAC, lead quality (ICP fit score), conversion rate200- Cut: channels with CAC > 3x target or <10% ICP fit201- Scale: channels with CAC < target + >30% ICP fit202203### Channel Mix by Stage204| Stage | Primary channels |205|-------|----------------|206| Pre-PMF | Founder sales, warm intros, communities |207| Early growth | Content + SEO, product-led, partnerships |208| Scaling | Paid acquisition, outbound SDRs, events |209| Scale | All channels, brand, analyst relations |210211## GTM Metrics Dashboard212213| Metric | Formula | Target |214|--------|---------|--------|215| CAC | Spend ÷ New customers | < LTV/3 |216| LTV | ARPU × Avg lifetime | > 3x CAC |217| LTV:CAC ratio | LTV ÷ CAC | > 3:1 |218| Payback period | CAC ÷ Monthly margin | < 12 months |219| Win rate | Won ÷ Total opps | 20-30% |220| Sales cycle | Avg days to close | Benchmark vs industry |221| Pipeline coverage | Pipeline value ÷ Quota | 3-4x |222| MQL→SQL rate | SQLs ÷ MQLs | 20-40% |