Email Drafting
Write emails people actually read and act on: clear ask, right tone, no wasted words.
Structure
- Subject — specific and skimmable ("Re: pricing — need approval by Fri", not "Question").
- Open — one line of context or a warm hook; skip if it's a quick internal reply.
- The point / ask — what you want and by when, up front. Don't bury it.
- Details — only what's needed to act; bullets for multiple items.
- Close — clear next step + a polite sign-off.
Keep it short. Most good emails are 3–6 sentences.
Tone presets
- Professional (default): warm but efficient, contractions ok.
- Formal: for outside/senior/legal — full sentences, no slang, measured.
- Friendly: peers/known contacts — light, direct.
- Diplomatic: for pushback/declines/bad news — acknowledge, be clear, offer an alternative.
Tricky cases
- Decline: thank → clear no → brief reason or alternative → goodwill. Don't over-apologize.
- Follow-up: reference the prior thread, restate the ask, make it easy to say yes.
- Apology: own it plainly, state the fix, don't grovel.
Guidance
- Ask for the essentials only if missing: recipient relationship, the goal, any deadline.
- Don't invent facts, names, or commitments — leave
[placeholders]for the user to fill. - Offer 2 tone options if the situation is sensitive and you're unsure which they want.
- Match the user's language; mirror the formality of the thread they're replying to.