micsapp Guidewire Incident Runbook
Overview
Production incident response procedures for Guidewire InsuranceSuite including triage, diagnosis, resolution, and post-incident review.
Prerequisites
- Service configured and accessible
Instructions
Step 1: Incident Severity Levels
Implement incident severity levels.
Step 2: Incident Response Flow
┌─────────────────────────────────────────────────────────────────────────────────┐
Step 3: Common Incident Scenarios
Symptoms:
Step 4: Incident Communication Templates
INCIDENT: [Brief Description]
Step 5: Post-Incident Review Template
Implement post-incident review template.
Step 6: Incident Summary
Implement incident summary.
Step 7: Timeline
Implement timeline.
Step 8: Root Cause
[Detailed description of the root cause]
For detailed implementation code and configurations, load the reference guide:
Read(${CLAUDE_SKILL_DIR}/references/implementation-guide.md)
Output
- Incident Severity Levels
- Incident Response Flow
- Common Incident Scenarios
- Incident Communication Templates
- Post-Incident Review Template
- Incident Summary
Error Handling
| Issue | Solution |
|---|---|
| Configuration error | Check settings |
Resources
Next Steps
For data handling procedures, see guidewire-data-handling.
Examples
Basic usage: Apply guidewire incident runbook to a standard project setup with default configuration options.
Advanced scenario: Customize guidewire incident runbook for production environments with multiple constraints and team-specific requirements.