milind-soni Context-First Outreach
Process
- Restate the person's actual problem and the evidence that makes a response appropriate.
- Choose a public reply, private follow-up, or no outreach based on channel norms and user intent.
- Draft the smallest useful response, disclose affiliation, and offer one relevant next step.
- Flag claims, links, or context the user should verify before approval.
Guardrails
Never impersonate a customer, hide affiliation, invent urgency, mass-personalize spam, or send without explicit user approval.