1---
2name: 00-ke-hoach-mkt
3description: "Dung khi can ke hoach marketing tong the cho mot ky — muc tieu, phan khuc, kenh, ngan sach, timeline, KPI va ma tran rui ro. Co ca che do ban day du va che do ke hoach 1 trang cho chu doanh nghiep nho. Kich hoat khi user nhac 'lap ke hoach marketing', 'ke hoach MKT', 'marketing plan', 'chien luoc marketing nam', 'plan quy toi', 'ke hoach 1 trang'. Khong dung cho — tinh nguoc ngan sach tu doanh thu thi dung skill 10-tinh-kpi-nguoc; phan bo ngan sach chi tiet theo kenh thi dung skill 61-budget-planning; brief mot chien dich cu the thi dung skill 02-brief-chien-dich."
4argument-hint: "<sản phẩm + objective + target user>"
5metadata:
6 version: 2.0.1
7 category: strategy
8triggers:
9 - "lap ke hoach marketing"
10 - "fullstack marketing plan"
11 - "chien luoc marketing"
12 - "ke hoach trien khai"
13 - "ke hoach content"
14 - "performance plan"
15 - "phan bo ngan sach"
16 - "ke hoach kenh"
17 - "GTM"
18 - "launch san pham"
19 - "ke hoach campaign"
20output: File .md hoan chinh gom 7 phan — Strategy, SAVE Framework, Content Plan, Channel & Budget, Performance KPI, Risk Matrix, Timeline
21related:
22 - 08-nghien-cuu-doi-thu
23 - 09-insight-khach-hang
24 - 10-tinh-kpi-nguoc
25 - 01-lich-noi-dung
26 - 02-brief-chien-dich
27 - 03-danh-gia-hieu-suat
28---
29
30# Ke Hoach Fullstack Marketing
31
32> Master skill — goi 08-nghien-cuu-doi-thu, 09-insight-khach-hang, 10-tinh-kpi-nguoc truoc khi xuat output.
33
34---
35
36## Thu thap thong tin
37
38Hoi user toi da 4 cau truoc khi bat dau:
39
401. **San pham / dich vu gi?** Mo ta ngan gon, diem khac biet chinh, muc gia.
412. **Khach hang muc tieu la ai?** Do tuoi, gioi tinh, khu vuc, hanh vi, noi dau lon nhat.
423. **Muc tieu va ngan sach?** Doanh thu muc tieu/thang, ngan sach marketing (ads + content + nhan su), thoi gian chien dich.
434. **Giai doan hien tai?** Launch moi / Growth / Mature? Da co kenh nao dang chay? Data hien co (follower, email list, data khach cu)?
44
45---
46
47## Phan 1 — Chien luoc tong the
48
49### 1.1 Tom tat tinh hinh
50
51| Hang muc | Noi dung |
52|----------|----------|
53| San pham / Dich vu | [ten + USP] |
54| Thi truong | [dia ly + quy mo] |
55| Giai doan | Launch / Growth / Mature |
56| Thoi gian ke hoach | [so thang] |
57| Ngan sach tong | [so tien] |
58
59### 1.2 Phan tich SWOT
60
61| | Tich cuc | Tieu cuc |
62|---|---------|---------|
63| **Noi bo** | Strengths: [liet ke] | Weaknesses: [liet ke] |
64| **Ben ngoai** | Opportunities: [liet ke] | Threats: [liet ke] |
65
66### 1.3 Competitive Moat Analysis
67
68> Goi skill `08-nghien-cuu-doi-thu` de co du lieu day du.
69
70| Doi thu | Kenh manh | Diem yeu khai thac | Moat cua ho | Moat cua minh |
71|---------|-----------|--------------------|--------------| --------------|
72| [Doi thu 1] | | | | |
73| [Doi thu 2] | | | | |
74| [Doi thu 3] | | | | |
75
76**Loai moat can xay:**
77- Brand trust (nhan dien + do tin cay)
78- Content depth (noi dung chuyen sau doi thu khong lam)
79- Community lock-in (cong dong khach hang trung thanh)
80- Data advantage (hieu khach hon doi thu)
81- Distribution (nhieu kenh phan phoi hon)
82
83### 1.4 Customer Insight
84
85> Goi skill `09-insight-khach-hang` de xac dinh insight chinh.
86
87| Yeu to | Mo ta |
88|--------|-------|
89| Noi dau lon nhat | [mieu ta cu the] |
90| Mong muon tham kin | [dieu ho thuc su muon nhung chua noi ra] |
91| Rao can mua hang | [ly do ho chua mua] |
92| Trigger mua hang | [tinh huong khien ho san sang chi tien] |
93| Kenh ho tin tuong | [nguoi/kenh nao anh huong quyet dinh] |
94
95---
96
97## Phan 2 — SAVE Framework
98
99> Thay the 4P truyen thong. Phu hop hon cho dich vu va san pham so.
100
101### 2.1 Solution (Giai phap — thay vi Product)
102
103| Cau hoi | Tra loi |
104|---------|---------|
105| Khach hang dang gap van de gi? | [noi dau cu the] |
106| San pham giai quyet nhu the nao? | [co che giai quyet] |
107| Ket qua ho nhan duoc la gi? | [outcome cu the, do duoc] |
108| Trong bao lau ho thay ket qua? | [timeline ky vong] |
109
110### 2.2 Access (Tiep can — thay vi Place)
111
112| Kenh | Vai tro | Uu tien |
113|------|---------|---------|
114| [Kenh 1] | TOFU — thu hut | Cao / Trung binh / Thap |
115| [Kenh 2] | MOFU — nurture | |
116| [Kenh 3] | BOFU — chuyen doi | |
117| [Kenh 4] | Retention — giu chan | |
118
119> Tham khao `references/channel-system.md` de chon kenh phu hop.
120
121### 2.3 Value (Gia tri — thay vi Price)
122
123| Hang muc | Chi tiet |
124|----------|----------|
125| Gia san pham / dich vu | [muc gia] |
126| Gia tri khach nhan duoc | [dinh luong: tiet kiem X, tang Y] |
127| Ti le gia tri / gia | [bao nhieu lan] |
128| So sanh voi doi thu | [re hon / dat hon — ly do] |
129| Pricing psychology | [anchor, bundle, tier, free trial] |
130
131### 2.4 Education (Giao duc — thay vi Promotion)
132
133| Giai doan | Noi dung giao duc | Muc dich |
134|-----------|-------------------|----------|
135| Chua biet van de | Content noi dau, awareness | De ho nhan ra van de |
136| Biet van de, chua biet giai phap | How-to, so sanh phuong phap | De ho hieu cac lua chon |
137| Biet giai phap, chua chon | Case study, testimonial, demo | De ho tin tuong minh |
138| Da chon, chua hanh dong | Offer, khan cap, social proof | De ho hanh dong ngay |
139
140---
141
142## Phan 3 — Ke hoach noi dung
143
144### 3.1 Content Pillar
145
146| Pillar | Ti le | Muc dich | Vi du |
147|--------|-------|----------|-------|
148| Giao duc (Education) | 35% | Xay trust, SEO | How-to, tips, giai thich |
149| Cam hung (Inspiration) | 25% | Engagement, viral | Case study, truoc/sau, story |
150| Giai tri (Entertainment) | 20% | Reach, follower | Trend, POV, behind scenes |
151| Ban hang (Selling) | 15% | Chuyen doi | Offer, deal, CTA truc tiep |
152| Cong dong (Community) | 5% | Retention | Q&A, poll, user spotlight |
153
154### 3.2 Funnel Distribution
155
156| Tang pheu | Ti le noi dung | Goc do chinh | KPI |
157|-----------|---------------|--------------|-----|
158| TOFU (Nhan biet) | 40% | Cham noi dau, giai tri, giao duc | View, reach, follower |
159| MOFU (Can nhac) | 35% | Bang chung, chuyen gia, quy trinh | Engagement, save, click |
160| BOFU (Chuyen doi) | 15% | Offer, khan cap, retarget | Mess, lead, don hang |
161| Retention | 10% | Gia tri VIP, referral | Re-purchase, LTV |
162
163> Tham khao `references/content-angles.md` de chon goc do cu the.
164
165### 3.3 Content Repurposing Matrix
166
167> 1 noi dung goc = 7+ phien ban. Tham khao chi tiet tai `01-lich-noi-dung`.
168
169| Noi dung goc | Phien ban | Kenh |
170|-------------|-----------|------|
171| Video dai 3–5 phut | Nguyen ban | YouTube |
172| | 3 clip ngan 15–30s | TikTok, Reels |
173| | 1 carousel 5–7 slide | Facebook, Instagram |
174| | 1 bai blog 800–1500 tu | Website, SEO |
175| | 1 email newsletter | Email list |
176| | 3 quote card | Story, Threads |
177| | 1 audio clip | Podcast |
178
179### 3.4 Source Type Mix
180
181| Loai | Ti le | Mo ta |
182|------|-------|-------|
183| FGC (Founder Generated Content) | 30% | Noi dung tu founder/chuyen gia |
184| Brand Content | 30% | Noi dung chinh thuc thuong hieu |
185| UGC (User Generated Content) | 25% | Review, testimonial tu khach |
186| EGC (Employee Generated Content) | 15% | Noi dung tu nhan vien |
187
188---
189
190## Phan 4 — He thong kenh & Ngan sach
191
192### 4.1 Kenh trien khai
193
194> Tham khao `references/channel-system.md` cho chi tiet tung tang.
195
196| Kenh | Tang pheu | Ngan sach/thang | KPI chinh |
197|------|----------|-----------------|-----------|
198| TikTok (organic + ads) | TOFU + BOFU | [so tien] | View, mess, CPMess |
199| Facebook (organic + ads) | MOFU + BOFU | [so tien] | Reach, mess, CPMess |
200| Zalo OA | MOFU + Retention | [so tien] | Read rate, click rate |
201| Email (Brevo) | MOFU + Retention | [so tien] | Open rate, click rate |
202| Website / SEO | MOFU | [so tien] | Traffic, time on site |
203| UGC Network | TOFU | [so tien] | View, reach |
204| [Kenh khac] | | | |
205
206### 4.2 Phan bo ngan sach theo giai doan
207
208| Hang muc | Launch (thang 1–3) | Growth (thang 4–6) | Mature (thang 7+) |
209|----------|-------------------|--------------------|--------------------|
210| Paid ads | 45–55% | 35–45% | 25–35% |
211| Content production | 20–25% | 20–25% | 15–20% |
212| UGC / KOL | 15–20% | 15–20% | 10–15% |
213| Tool & platform | 5–10% | 5–10% | 5–10% |
214| Community & retention | 5% | 10–15% | 20–25% |
215| Du phong (contingency) | 5% | 5% | 5% |
216| **Tong** | **100%** | **100%** | **100%** |
217
218### 4.3 Bang phan bo ngan sach cu the
219
220| Hang muc | Ngan sach/thang | % Tong | Ghi chu |
221|----------|-----------------|--------|---------|
222| Meta Ads | [so tien] | [%] | |
223| TikTok Ads | [so tien] | [%] | |
224| Content (nhan su + tool) | [so tien] | [%] | |
225| UGC thu lao | [so tien] | [%] | |
226| Tool (Canva, Brevo, ...) | [so tien] | [%] | |
227| Du phong | [so tien] | 5% | |
228| **Tong** | **[so tien]** | **100%** | |
229
230---
231
232## Phan 5 — KPI & Performance
233
234### 5.1 Tinh KPI nguoc
235
236> Goi skill `10-tinh-kpi-nguoc` de tinh chinh xac.
237
238```
239Doanh thu muc tieu: [so tien]
240 / AOV: [so tien]
241 = So don can: [so]
242 / Booking->Customer [30–50%]: [so]
243 = So booking can: [so]
244 / Lead->Booking [50–60%]: [so]
245 = So lead can: [so]
246 / Mess->Lead [50–60%]: [so]
247 = So tin nhan can: [so]
248 x CPMess [25–35K]: [so tien]
249 = Ngan sach ads can: [so tien]
250```
251
252### 5.2 Bang KPI 3 kich ban
253
254| Chi so | Xau (Pessimistic) | Co so (Base) | Tot (Optimistic) |
255|--------|-------------------|-------------|------------------|
256| CPMess | +30% vs benchmark | Benchmark nganh | -20% vs benchmark |
257| Mess->Lead | -15% vs TB | TB nganh (55%) | +15% vs TB |
258| Lead->Booking | -10% vs TB | TB nganh (55%) | +10% vs TB |
259| Booking->Customer | -10% vs TB | TB nganh (35%) | +10% vs TB |
260| **So don/thang** | [so] | [so] | [so] |
261| **Doanh thu/thang** | [so tien] | [so tien] | [so tien] |
262| **ROAS** | [so]x | [so]x | [so]x |
263| **Ngan sach can** | [so tien] | [so tien] | [so tien] |
264
265> Benchmark Vietnam 2025–2026: xem `references/benchmarks-vietnam.md`
266
267### 5.3 KPI theo kenh
268
269| Kenh | KPI chinh | Muc tieu thang 1 | Muc tieu thang 3 | Muc tieu thang 6 |
270|------|-----------|-------------------|-------------------|-------------------|
271| TikTok organic | View/video, follower | | | |
272| TikTok ads | CPMess, ROAS | | | |
273| FB ads | CPMess, CPL, ROAS | | | |
274| Zalo OA | Read rate, click rate | | | |
275| Email | Open rate, click rate | | | |
276| SEO | Organic traffic, ranking | | | |
277
278### 5.4 Business KPI
279
280| Chi so | Cong thuc | Muc tieu |
281|--------|----------|----------|
282| ROAS | Doanh thu / Chi phi ads | >3x |
283| CAC | Tong chi MKT / So khach moi | <30% AOV |
284| LTV | AOV x So lan mua TB x Thoi gian | >3x CAC |
285| Payback period | CAC / (AOV x Margin) | <90 ngay |
286| LTV:CAC | LTV / CAC | >3:1 |
287
288---
289
290## Phan 6 — Risk Matrix
291
292### 6.1 Bang rui ro
293
294| Rui ro | Xac suat | Muc do anh huong | Muc do nghiem trong | Ke hoach xu ly |
295|--------|----------|------------------|---------------------|----------------|
296| CPMess tang dot bien (mua le) | Cao | Cao | **CRITICAL** | Giam ngan sach ads 30%, chuyen sang organic + UGC |
297| Creative fatigue (duoi 2 tuan) | Cao | Trung binh | **HIGH** | Chuan bi 3–5 creative moi/tuan, A/B test lien tuc |
298| Doi thu giam gia manh | Trung binh | Cao | **HIGH** | Tap trung gia tri + trust, khong canh tranh gia |
299| Thay doi algorithm (TikTok/FB) | Trung binh | Cao | **HIGH** | Da dang kenh, khong phu thuoc 1 platform |
300| Nhan su nghi viec (content creator) | Thap | Cao | **MEDIUM** | SOP hoa quy trinh, backup nhan su |
301| Phan hoi tieu cuc viral | Thap | Rat cao | **CRITICAL** | Crisis protocol: phan hoi trong 2h, transparent |
302| Ngan sach bi cat giam | Trung binh | Trung binh | **MEDIUM** | Ke hoach B voi 50% ngan sach — uu tien organic |
303| Thieu data khach hang | Thap | Trung binh | **LOW** | Thu thap data tu ngay 1, form + pixel + CRM |
304
305### 6.2 Muc do nghiem trong
306
307| Muc | Dinh nghia | Hanh dong |
308|-----|-----------|-----------|
309| **CRITICAL** | Anh huong truc tiep doanh thu, mat khach | Xu ly trong 24h, escalate stakeholder |
310| **HIGH** | Giam hieu suat dang ke, mat co hoi | Xu ly trong 48h, dieu chinh ke hoach |
311| **MEDIUM** | Anh huong nhe, co the bu dap | Xu ly trong 1 tuan, theo doi |
312| **LOW** | Anh huong khong dang ke | Ghi nhan, xu ly khi co thoi gian |
313
314---
315
316## Phan 7 — Timeline trien khai
317
318### 7.1 Roadmap tong the
319
320| Tuan | Hang muc | Chi tiet | Output | Nguoi chiu trach nhiem |
321|------|----------|----------|--------|----------------------|
322| Tuan 1 | Setup & Research | Nghien cuu doi thu, insight khach hang, setup kenh | Bao cao nghien cuu, kenh da thiet lap | [ten] |
323| Tuan 2 | Content & Creative | San xuat batch content dau tien, brief UGC | 15–20 content pieces, 3–5 UGC brief | [ten] |
324| Tuan 3 | Launch & Test | Chay ads test, dang organic, bat dau nurture | A/B test report, data 7 ngay dau | [ten] |
325| Tuan 4 | Optimize & Scale | Toi uu creative, scale kenh tot, cut kenh kem | Bao cao thang 1, ke hoach thang 2 | [ten] |
326
327### 7.2 Milestone
328
329| Thang | Milestone | KPI kiem tra |
330|-------|-----------|-------------|
331| Thang 1 | Setup xong, chay test, co data dau | CPMess, so mess, reach |
332| Thang 2 | Tim duoc winning creative + audience | ROAS, CPL, ti le chuyen doi |
333| Thang 3 | Scale kenh chinh, on dinh funnel | Doanh thu, LTV:CAC, retention |
334| Thang 6 | He thong tu van hanh, toi uu lien tuc | Tat ca KPI on dinh, organic tang |
335
336---
337
338## Skill Chaining — Chuoi ky nang
339
340Skill nay la master — goi cac skill con theo thu tu:
341
342```
34300-ke-hoach-mkt (MASTER)
344 |
345 |-- [1] 08-nghien-cuu-doi-thu → Phan tich doi thu, tim khe
346 |-- [2] 09-insight-khach-hang → Insight khach hang, noi dau
347 |-- [3] 10-tinh-kpi-nguoc → Tinh ngan sach va KPI tu doanh thu muc tieu
348 |
349 |-- [4] Xuat ke hoach (file nay)
350 |
351 |-- [5] 01-lich-noi-dung → Lich noi dung thang chi tiet
352 |-- [6] 02-brief-chien-dich → Brief chien dich dau tien
353```
354
355Khi user yeu cau ke hoach marketing:
3561. Hoi 4 cau thu thap thong tin
3572. Chay skill 08, 09, 10 (co the song song)
3583. Tong hop thanh ke hoach nay
3594. De xuat chay tiep 01, 02 neu user can
360
361---
362
363## Checklist chat luong
364
365Truoc khi giao ke hoach, kiem tra:
366
367- [ ] Co du 7 phan (Strategy, SAVE, Content, Channel, Performance, Risk, Timeline)
368- [ ] SWOT dua tren du lieu thuc, khong doan
369- [ ] Competitive moat xac dinh ro — khong chung chung
370- [ ] SAVE Framework day du 4 yeu to
371- [ ] Content pillar co ti le cu the, cong = 100%
372- [ ] Funnel distribution dung ti le (TOFU 40%, MOFU 35%, BOFU 15%, Retention 10%)
373- [ ] Ngan sach phan bo theo giai doan (Launch/Growth/Mature)
374- [ ] Bang KPI 3 kich ban (Pessimistic/Base/Optimistic) da tinh
375- [ ] Risk matrix co it nhat 5 rui ro voi muc do + ke hoach xu ly
376- [ ] Timeline co milestone cu the theo thang
377- [ ] Benchmark su dung so lieu Vietnam 2025–2026
378- [ ] Cross-reference den cac skill lien quan
379- [ ] Tat ca so lieu co the do duoc — khong co cum tu "tang manh", "nhieu hon"
380- [ ] Tong ngan sach cong chinh xac 100%