Dialogflow Cx Conversations

Dialogflow CX Conversations

Manage conversations and sessions in Google Dialogflow CX via REST API for testing and interaction handling.

Prerequisites

• Google Cloud project with Dialogflow CX API enabled
• Service account or OAuth credentials with Dialogflow API access
• gcloud CLI authenticated OR bearer token

Authentication

Option 1: gcloud CLI (recommended)

gcloud auth application-default login
TOKEN=$(gcloud auth print-access-token)

Option 2: Service Account

export GOOGLE_APPLICATION_CREDENTIALS="/path/to/service-account.json"
TOKEN=$(gcloud auth application-default print-access-token)

API Base URL

https://dialogflow.googleapis.com/v3beta1

Regional endpoints available:

• https://{region}-dialogflow.googleapis.com (e.g., us-central1, europe-west1)

Common Operations

Detect Intent

curl -X POST \
  "https://dialogflow.googleapis.com/v3beta1/projects/${PROJECT_ID}/locations/${LOCATION}/agents/${AGENT_ID}/sessions/${SESSION_ID}:detectIntent" \
  -H "Authorization: Bearer ${TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{
    "queryInput": {
      "text": {
        "text": "Hello"
      },
      "languageCode": "en"
    }
  }'

Match Intent (no state change)

curl -X POST \
  "https://dialogflow.googleapis.com/v3beta1/projects/${PROJECT_ID}/locations/${LOCATION}/agents/${AGENT_ID}/sessions/${SESSION_ID}:matchIntent" \
  -H "Authorization: Bearer ${TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{
    "queryInput": {
      "text": {
        "text": "Hello"
      },
      "languageCode": "en"
    }
  }'

Create Test Case

curl -X POST \
  "https://dialogflow.googleapis.com/v3beta1/projects/${PROJECT_ID}/locations/${LOCATION}/agents/${AGENT_ID}/testCases" \
  -H "Authorization: Bearer ${TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{
    "displayName": "Greeting Test",
    "testCaseConversationTurns": [
      {
        "userInput": {
          "input": {
            "text": {
              "text": "Hi"
            }
          }
        },
        "virtualAgentOutput": {
          "textResponses": [
            {
              "text": ["Hello!"]
            }
          ]
        }
      }
    ]
  }'

Key Resources

Quick Reference

For detailed API reference:

• Conversations & Testing: See references/conversations.md

Scripts

• scripts/conversations.py — CLI wrapper for conversation operations

Usage

python scripts/conversations.py detect-intent --agent AGENT_NAME --text "Hello"
python scripts/conversations.py match-intent --agent AGENT_NAME --text "Hello"

Tips

• Session IDs can be any unique string (e.g., UUID)
• Use detectIntent for full conversation flow, matchIntent for testing without state changes
• Test cases help validate conversation logic before deployment