How do I install the Churn Diagnosis Advisor skill?

Run npx skillmds@latest add nandanosql/churn-diagnosis-advisor in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Churn Diagnosis Advisor safe to use?

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Which AI agents work with Churn Diagnosis Advisor?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Churn Diagnosis Advisor free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Churn Diagnosis Advisor?

nandanosql (@nandanosql) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Churn Diagnosis Advisor by nandanosql

Name: Churn Diagnosis Advisor
Author: nandanosql

File contents

Purpose

Diagnose churn causes through systematic analysis — segment churned users, identify behavioral patterns, map to churn archetypes, and recommend targeted retention interventions.

Application

Turn 1: Churn Data

Agent asks: "Tell me about your churn situation."

Current churn rate (monthly/annual)
Trend (improving/worsening/stable)
How do you define churn? (Cancellation? Inactivity? Non-renewal?)
Do you have exit survey data?

Turn 2: Segment the Churned Users

Agent asks: "Let's segment who's churning. Do you see patterns?"

## Churn Segments
| Segment | % of Churners | Avg Tenure | Behavior Before Churn |
|---------|-------------|-----------|---------------------|
| [Never activated] | [%] | <30 days | Never completed onboarding |
| [Early churn] | [%] | 1-3 months | Used briefly, stopped |
| [Mature churn] | [%] | 6+ months | Was active, then declined |
| [Price-driven] | [%] | Varies | Active but cancelled citing price |

Turn 3: Map to Churn Archetypes

Archetype	Signal	Root Cause	Fix
Never got value	Low activation, short tenure	Onboarding gap	Activation optimization
Got value, lost it	Was active, usage declined	Product relevance fading	Re-engagement, new value
Found alternative	Sudden stop, competitor mentions	Competitive loss	Feature parity, positioning
Price sensitive	Active but cites price	Value < perceived cost	Pricing, value communication
Churned by accident	Credit card failure, forgot	Passive churn	Dunning, reminders

Turn 4: Intervention Plan

## Churn Reduction Plan

### Quick Wins (This Month)
- [Intervention 1 targeting highest-volume archetype]
- [Dunning/payment recovery if applicable]

### Medium-Term (This Quarter)
- [Activation improvements for "never got value"]
- [Re-engagement campaign for "got value, lost it"]

### Long-Term (Next Quarter)
- [Competitive response for "found alternative"]
- [Pricing adjustments for "price sensitive"]

### Metrics to Track
| Metric | Baseline | Target | Timeline |
|--------|----------|--------|----------|
| Overall churn | [%] | [%] | [Weeks] |
| [Archetype 1] churn | [%] | [%] | [Weeks] |

References

Related Skills

skills/growth/retention-deep-dive/SKILL.md — Retention analysis
skills/growth/activation-optimization/SKILL.md — Fix "never got value"
skills/growth/pol-probe/SKILL.md — PMF drives retention

Skill type: Interactive Domain: Growth & Optimization

---name: churn-diagnosis-advisordescription: Diagnose churn causes through systematic analysis — segment churned users, identify patterns, map to churn archetypes, and recommend retention interventions.---## PurposeDiagnose churn causes through systematic analysis — **segment churned users, identify behavioral patterns, map to churn archetypes**, and recommend targeted retention interventions.---## Application### Turn 1: Churn Data**Agent asks:** "Tell me about your churn situation."- Current churn rate (monthly/annual)- Trend (improving/worsening/stable)- How do you define churn? (Cancellation? Inactivity? Non-renewal?)- Do you have exit survey data?### Turn 2: Segment the Churned Users**Agent asks:** "Let's segment who's churning. Do you see patterns?"```markdown## Churn Segments| Segment | % of Churners | Avg Tenure | Behavior Before Churn ||---------|-------------|-----------|---------------------|| [Never activated] | [%] | <30 days | Never completed onboarding || [Early churn] | [%] | 1-3 months | Used briefly, stopped || [Mature churn] | [%] | 6+ months | Was active, then declined || [Price-driven] | [%] | Varies | Active but cancelled citing price |```### Turn 3: Map to Churn Archetypes| Archetype | Signal | Root Cause | Fix ||-----------|--------|-----------|-----|| **Never got value** | Low activation, short tenure | Onboarding gap | Activation optimization || **Got value, lost it** | Was active, usage declined | Product relevance fading | Re-engagement, new value || **Found alternative** | Sudden stop, competitor mentions | Competitive loss | Feature parity, positioning || **Price sensitive** | Active but cites price | Value < perceived cost | Pricing, value communication || **Churned by accident** | Credit card failure, forgot | Passive churn | Dunning, reminders |### Turn 4: Intervention Plan```markdown## Churn Reduction Plan### Quick Wins (This Month)- [Intervention 1 targeting highest-volume archetype]- [Dunning/payment recovery if applicable]### Medium-Term (This Quarter)- [Activation improvements for "never got value"]- [Re-engagement campaign for "got value, lost it"]### Long-Term (Next Quarter)- [Competitive response for "found alternative"]- [Pricing adjustments for "price sensitive"]### Metrics to Track| Metric | Baseline | Target | Timeline ||--------|----------|--------|----------|| Overall churn | [%] | [%] | [Weeks] || [Archetype 1] churn | [%] | [%] | [Weeks] |```---## References### Related Skills- `skills/growth/retention-deep-dive/SKILL.md` — Retention analysis- `skills/growth/activation-optimization/SKILL.md` — Fix "never got value"- `skills/growth/pol-probe/SKILL.md` — PMF drives retention---**Skill type:** Interactive**Domain:** Growth & Optimization

Frequently asked questions

Churn Diagnosis Advisor