Purpose
Analyze why users stay or leave through cohort analysis, retention curve benchmarking, churn pattern identification, and re-engagement strategy design.
Application
Step 1: Build Retention Cohorts
## Retention Cohort Table
| Cohort | D1 | D7 | D14 | D30 | D60 | D90 |
|--------|----|----|-----|-----|-----|-----|
| Jan 2026 | [%] | [%] | [%] | [%] | [%] | [%] |
| Feb 2026 | [%] | [%] | [%] | [%] | [%] | [%] |
| Mar 2026 | [%] | [%] | [%] | [%] | [%] | [%] |
Step 2: Analyze the Curve Shape
**Curve type:** [📉 Declining → Flat | 📉 Continuous decline | 📈 Smile curve]
**Flattening point:** [Day/Week when retention stabilizes]
**Benchmark:** [Industry average for our product type]
**Health verdict:** [Healthy / Needs work / Critical]
Step 3: Churn Analysis
## Top Churn Reasons (from data + user research)
| Reason | % of Churners | Segment | Intervention |
|--------|-------------|---------|-------------|
| [Reason 1] | [%] | [Who] | [What to do] |
| [Reason 2] | [%] | [Who] | [What to do] |
| [Reason 3] | [%] | [Who] | [What to do] |
Step 4: Retention Strategies
## Retention Improvement Plan
### Short-term (This Quarter)
- [Action 1 — targeting biggest churn reason]
- [Action 2 — quick win]
### Medium-term (Next Quarter)
- [Habit loop design — trigger, action, reward]
- [Engagement feature]
### Long-term (6+ months)
- [Product moat — data, network, switching cost]
Quality Rubric
| Dimension | 0 | 1 | 2 |
|---|---|---|---|
| Cohort Data | No cohorts | Monthly cohorts | Weekly/monthly + segmented |
| Churn Reasons | Assumed | Survey data | Multi-source (data + interviews + analytics) |
| Benchmarking | No comparison | Industry average | Industry + historical trend |
| Strategies | "Improve the product" | Specific ideas | Prioritized by impact + effort |
References
Related Skills
skills/analytics/funnel-analysis/SKILL.md— Pipeline to retentionskills/growth/activation-optimization/SKILL.md— Activation drives D1 retentionskills/analytics/cohort-analysis/SKILL.md— Cohort method deep diveskills/growth/ab-test-design/SKILL.md— Test retention interventions
Skill type: Component Domain: Growth & Optimization