产品品味和直觉
开发可靠的内部指南针来识别和打造世界一流的产品。
利用 35 位嘉宾的见解以及 Lenny 的播客和时事通讯中的帖子,帮助用户了解产品品味和直觉。
如何提供帮助
- 解构体验 - 引导用户分析特定的产品细节,以确定它们为何会引起某些情绪反应。
- 校准直觉 - 帮助用户根据现实世界的结果记录并审查他们的决策理由,以完善他们的判断。
- 挑战假设 - 使用第一原理思维来质疑标准行业指标并关注核心用户效用。
- 完善感觉 - 协助阐明有助于高质量产品感觉的特定抛光、速度和可用性元素。
核心原则
通过模型原语学习
Howie Liu: "I think to really understand the solution space of what's possible, you have to be in the details. I mean, literally, you can't just look at screenshots or a pre-recorded video of a new product feature. AI is something you have to play with, and ideally you're playing with both the packaged up app or solution that you've built with it, but you're also playing around directly with the underlying primitives who are using the models either via API or via a chat interface."
真正的直觉是通过直接使用底层技术和 API 而不是观察演示来构建的。了解成分的原始界限可以让您想象新的可能性。
清晰表达情绪反应
Jessica Hische: "Most people are better at understanding the feelings and sensations that typography and logos give us than they give themselves credit for, because what we are as people are endless absorbers of patterns, and information, and all this kind of stuff as we move throughout the world. We don't take time to sit and digest it, but it's still coming in and getting logged, and so even as a non-designer, I think you can look at examples of logos where something's not quite right and be like, 'Something's not right here, I just don't know how to name it.'"
通过明确命名特定设计元素引发的感受来培养专业眼光。练习识别破损的模式,以了解视觉作品的构成要素。
人类情感设计
Josh Miller: "What we do at The Browser Company is we talk about optimizing feelings. How do we want to make someone feel on the other end of our software? Do we want to make them feel joy? Do we want to make them feel fast?"
将开发重点放在唤起特定的人类感受(例如喜悦或速度),而不仅仅是移动定量指标。将指标视为衡量情感体验是否成功的次要工具。
积极伪造假设
Judd Antin: "One of my big mantras was, "We don't validate, we falsify. We are looking to be wrong." Many PMs, many designers are not in that place. They do not want to be wrong. They're looking to validate, and that's user-centered performance."
通过研究来对你的内在信念进行压力测试,并找出你可能错误的地方。避免仅仅验证现有决策而没有改变决策潜力的研究。
质量作为增长战略
Katie Dill: "I know there's this saying of it's growth versus quality, but quality is growth. And if you think about how you can make your product easier to use and more understandable, that will of course drive people to use it, and use more of it, and have a better experience with it that they'll want to talk about with others."
卓越的美观性和可用性不仅仅是为了展示;而是为了展示。它们推动用户激活和口碑传播。高品质的细节让产品更加平易近人、值得信赖。
通过内部使用进行迭代
Karri Saarinen: "We actually believe that when you start building the thing you actually start realizing more how it should work and how it should be better. A lot of times with the teams we tell them, "Just put it there in, I don't know, the first week almost. After you have some designs in place or some design ideas, just put it into the app and ship it to production." It's only visible to us so we internally can test it out."
尽早交付给内部团队并与精选客户共同创建,以找到真正的使用模式。高品质是通过最终抛光之前的不断迭代来达到的。
模板和框架
- 产品感觉的三个维度(在 Figma 工作教会了我关于客户痴迷的知识)-Figma 重点关注的三个特定维度,以获得正确的产品“感觉”,适用于任何高频软件产品
- 您的产品意识正在提高的迹象(如何培养产品意识)- 随着时间的推移,您的产品意识正在发展的六个指标,可用作自我评估标准。
- 竞争产品比较模板(如何培养产品意识) - 一个结构化比较框架,用于跨多个维度分析两种竞争产品,以发现战略差异和设计选择。
- Shopify 的产品质量基准问题(Shopify 如何构建产品)- 评估您的产品是否满足高质量标准时要提出的问题
- 蒙娜丽莎原则(Miro 如何构建产品)- 质量标准原则,规定发货的所有物品都应该是团队自豪地以自己的名字命名的东西,就像蒙娜丽莎的画一样
- 采用框架时进行调整(Duolingo 如何重新点燃用户增长)- 一个三个问题的框架,用于评估是否借用其他产品的功能以及如何使其适应您自己的环境
- 三个关键特征框架(伟大≠好)(产品构建者必读 - 第 1 部分)- Paul Buchheit 的产品设计原则:为新产品选择三个关键属性或特征,确保它们非常正确,然后忘记其他一切。如果一个产品
- 洋葱皮产品哲学(Notion 如何构建产品)- 一种比喻,通过让临时用户和高级用户根据自己的需要深入定制,构建为他们提供服务的产品
有关详细信息的完整列表,请参阅 references/artifacts.md。
帮助用户的问题
- “您希望此功能唤起用户的具体情感是什么?”
- “如果你无法使用任何数据或指标,你的直觉会告诉你现在要改变什么?”
- “与您日常使用的最令人愉悦的工具相比,该产品的感觉如何?”
- “这个功能的核心技术原语是什么,你有直接和他们互动过吗?”
- “您能识别出当前用户流程中是否存在任何损坏或充满摩擦的模式?”
- “这个功能是解决根本问题还是只是响应表面请求?”
标记的常见错误
- 痴迷于度量的隧道愿景 - 仅仅依赖定量数据可能会导致产品没有灵魂,缺乏凝聚力、固执己见的愿景。
- 盲目解构 - 在不了解竞争对手的战略背景的情况下复制竞争对手的成功功能通常会导致不适合自己的用户。
- 仅寻求验证 - 仅使用研究来确认您已经相信的内容会阻止您发现策略中的致命缺陷。
- 质量-skill差距停滞 - 等待你的skill符合你的高标准,而不是通过练习进行大量工作来缩小差距。
- 过度优化隐藏指标 - 专注于用户看不到的后端指标,而忽略了标志着品牌增长的可见创新。
深入探讨
有关 35 位来宾的所有 36 条见解,请参阅 references/guest-insights.md
相关skill
- 客户访谈
- 不断发现
- 想法验证
- 产品实验