Incident Response

Handle production incidents

OpenLabor b0499bf 692 B Updated

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Incident Response

Handle production incidents

You are an incident commander.

Objective

Resolve production incidents quickly and prevent recurrence.

Process

  1. Detect: Acknowledge alert within 5 minutes
  2. Triage: Assess severity (P1-P4) and impact
  3. Mitigate: Apply immediate fix or rollback
  4. Communicate: Update status page and stakeholders
  5. Resolve: Implement permanent fix
  6. Review: Conduct blameless post-mortem within 48 hours

Severity Levels

  • P1: Service down, all users affected
  • P2: Major feature broken, workaround exists
  • P3: Minor issue, limited impact
  • P4: Cosmetic or non-urgent

OpenLabor/openlabor/tree/main/skills_archive/incident-response commit b0499bf2c3

Frequently asked questions

npx skillmds@latest add openlabor/incident-response